[Resolved]  Airtel — Pathetic Airtel DTH Service

Address:

Hyderabad, Andhra Pradesh

I have an airtel DTH connection ( customer id [protected] ) and I regret to inform you that airtel DTH has the most horrible and irresponsible customer care services I've encountered.

I'm in the process of moving from Hyderabad to Bangalore and informed DTH CC atleast 3-4 weeks in advance that I need to de-install my connection in Hyderabad before 27th November so that I can move the dish and set top to Bangalore and get it re-installed there on 11th December.
Every time I made a call, some customer rep took down all the details and then nothing happened. No service request was logged and I was told to call 1 week before the desired de-installation date. After forcing them to log a request, it was logged (service request 4503425 ) which was "successfully closed" the next day itself despite the fact that no service engineer visited ( not so much as called me ) my premises to de-install the dish.

I again called today and after spending 30 mins over the phone and shouting my lungs out, I was told "no technician slots are available in November month". After explaining my situation, I was told by the customer rep ( His name is Ruman ) that I would receive a call within 2 hours from back-end team. It has been more than 4 hours and no calls which was expected based on my experience with airtel DTH.

I already had a bad experience last time with airtel DTH 5-6 months earlier when I moved to a different apartment, that's why this time I planned to inform airtel DTH well in advance so that I can plan my move to Bangalore accordingly. But it seems airtel DTH is hell bent on being a nightmare service for its customers and it's impossible to count on their service.

The situation for me now is that my stuff will be moved from Hyderabad on 27th november which should have included the airtel dish and set top, but thanks to the pathetic customer service, my requests are lost in thin air and I'm not sure how will I move the dish and set top and get my connection transferred.


I'd like to know the contact number and email id of Customer care head and personally convey this to him. Also, if I don't get the de-installation before 27th November as requested thousands of times by me to the customer care, I'll get the connection cancelled and I'll personally make sure this story makes its way across the internal forums of a major IT MNC where I work and other internet forums.

To sum at the end, airtel DTH has been a big disappointment for me on more than one occassion and I wonder what kind o[censored]nprofessional team is running this service.