I want a SIM of Airtel to deactivate but they refuse to deactivate it & ask for silly data & even after dropping a mail to their customer care there is no reply & they are just saying we will get back to you and that also for another no. for which I have not lodged any compaint.
Airtel mail attached below:
Dear Paromita De,
Ref: Email Dated 03-03-2011 regarding the airtel mobile number 9001992140.
Thank you for your email to airtel and the opportunity to assist you.
We would like to inform you that a request has been sent to firstname.lastname@example.org (dedicated helpline for corporate company-paid accounts) and you should be receiving a revert from them shortly.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Bharti Airtel Limited
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Sent: 03/03/2011 23:12:15
Subject: Re: FWD: POOR CUSTOMER CARE & MISBEHAVIOUR [|BAL|9001992140|203201140514|]
I have lost my datacard & I went to get a duplicate sim of the same no.
(8800140643) but they didn't have any duplicate sim to issue & said that it
MIGHT arrive by 7th or later. As i have lost the SIM I decided to get it
deactivated so that no misuse is there on this account. I was carrying all
prrof required for geeting it deactivated or replaced but they refused to help
me. They asked me to call the customer care & get it deactivated. I had to call
Airtel's customer care atleast THREE times to get their line. When I got to
talk to her Ms. Jyoti Kanodia asked for some irrelevant information like "when
did I get it last recharged & what amount?" I was shocked because mostly people
won't remember such details as nobody expects that they would lose their phone
or meet a theft. I was not able to recall such data & she said because the data
provided is not correct my no. couldn't be deactivated. If there is any misuse
in this case who is responsible for such a case. I had asked her to transfer
the call to their higher ups but she refused on account that there is no one in
office & nobody responded on the nodal officer's no.
I just asked the Relationship Centre to help me out because such issues are
very serious but they put a deaf ear to me. So I asked when I am providing all
details & my pan card & DL in original & photocopy they refused to deactivate
the sim & Mr. Akshay gupta who is an employee started to misbehave saying that
I don't know how to behave & started shouting. Everybody in the relationship
Centre including a lady & the cashier started arguing over a petty thing that
they will behave like this & it is not their duty to behave properly. They
refused to give the Relationship Centre's Supervisor's no. on account that he
is a very important person & can't talk for such petty things.
Not only this they were misbehaving with each & every customer coming to their
Centre & arguing & saying we can't do this we can't talk to customer care &
things like that.
I have no clue why such stupid things are required by a company like AIRTEL to
deactivate a SIM, when all documents relevant to my identification are being
provided to them.
It is about not my Company no. Please look into the matter.