[Resolved]  Airtel Hyderabad — No proper information on a Payment made by mistake

Address:

Hyderabad, Andhra Pradesh

Unknowingly I made a transaction from my Credit Card to Airtel Hyderabad through mobile, Below are the transaction details:
Card No. : XXXX XXXX XXXX 1007
Transaction Date: 30-Jun-12 Amount:Rs.1000/-
I have raised the complaint with the Bank and have been suggested to contact Airtel Office. When i contacted Airtel Helpdesk, I am not getting proper information on the above transaction and they are saying that they cannot track to which mobile the amount has been transfered. I have also checked my two mobile numbers registered in my online banking and in none of the account amount has been debited. Even the amount is not returned to my Credit Card Account.
So I want to raise a complaint against Airtel for not providing the proper information and it has been almost one week no one from Airtel has contacted me.