[Resolved]  Airtel — 3G PLAN 100 Rs 100 MB Free not considered in the bills

Hi,

My fake internet bill problem is not resolved completely.

i got fake and gambled bill for May and june months(details given below).

After communicating many times every day. I got only discount for 1103 Rs only for June month(Bill Number:[protected] only. they are not consdering May month bill(Bill Number’s:[protected]They didnt give May month fake charges nearly -1800Rs still now.Intially they told reason it has been activated on 6ht April 2011. and imdiately it has been deactivated from 7th April onwards.now recently they are telling stories like it has been activated from 23/06/2011 -3G -100 Rs plan-100 MB Free.airtel customer care is gmabling like anything.they are confusing and giving wrong diffrent statements in each and evry mail.I will copy some sample mails which i ahve received from airtel customer care.one mail is conforming that 3G-100Rs plan has been activated on 7/04/2011. and other mail is saying that it has been activated on 23/06/2011.

please find the mails wht i received from airtel customer care.

First mail:(saying activated on 07/04/2011)

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On Tue, Jun 28, 2011 at 2:16 PM, <[protected]@in.airtel.com> wrote:

Dear Chilukuri Venkanna,

Ref: E-mail dated[protected], inquiring about the status of Service Request registered on your airtel mobile number [protected].

Thank you for your e-mail to airtel and the opportunity to assist you.

As per the Service Request number 38133754, our respective team would like to inform you that for charges on 3G service amount of Rs. 1103/- has already been credited to your account on[protected]. This credit reflects in your next bill dated[protected] for your reference.

As per the Service Request number 38113125, your request for activation of 3G service at Rs. 100/- plan has already been activated with effect from[protected] on your account.

Please find the details of 3G plan details for your reference:

Monthly Rental: Rs. 100/- (Prorate)
Free Data: Up to 100 MB free beyond which 30p/20 KB

Further, as per Service Request number 38196849 your complaint towards charges on VAS has already been registered and has been forwarded to respective team. Please be informed that our team is still working on your concern. We would respond to you by[protected], 1 :00 PM with an update on your complaint.

Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free). We request your kind cooperation in this regard to do the needful.

We hope we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,

Lavanya s
Customer Care
Bharti airtel Limited
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Second mail:(saying that it has been activated on 23/06/2011)

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Dear Venkanna Chilikuri,

Ref: E-mail dated[protected], expressing your concern regarding wrong charges for 3G service in your bill dated[protected] on your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

As per your previous interactions with, we made clear investigation on your account. Please be informed that 3G service at zero plan was active till[protected] and 3G service plan at Rs.100/- was activated by deactivating the previous plan with effect from[protected].

Hence, charges for 3G service for the bill period[protected] to[protected] are charged at 30ps for 20KB as it was zero rental plan.

Please be informed that we follow a completely automated billing system without any manual intervention. We would like to inform you that all charges are levied as per the Services and calls accessed by you from your airtel mobile number.

We regret to inform you that charges are valid as per the usage and we would be unable to refund the amount back to your account in regard to this.

We request your kind understanding in this regard.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Lavanya s
Customer Care
Bharti airtel Limited

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By reading above 2 mails how airtel is gambling customers like me by saying diffrent things evrytime. while taking with airtel customercare, they told diffrent reasons like "it has been charged more because u have sent messages to 121 like that" . I cant provide that proof here(because its voice na).Because of this i lost nearly 3000rs .Just they gave 1100rs discount recently.still I am losting 1800rs.

please try to resolve my problem...

regards,
Un-satisfied airtel customer
venkanna chilukuri
ph:[protected]

Bill detials:
Account Number:[protected]
Bill Number’s:[protected]
Bill Date: 21-May-2011
Bill Period: 20/04/11 - 19/05/11

June month bill details:
Account Number:[protected]
Bill Number:[protected]

Bill Date: 21-Jun-2011
Bill Period: 20/05/11 - 19/06/11
Mobile number: [protected]