[Resolved]  Airtel — Airtel deducting prepaid credit

Address:

Rangareddy, Andhra Pradesh

REF: for reasons only they understand

I had charged my Airtel mobile [protected] on 22nd feb 2012 for 80.00 Rs and since 1st march random deductions like 1Re and in excess were noted. on the 2nd of march, I had a balance of 59 Rs and it was suddenly wiped off and got a shock when I checked my balance. I immediately went to the Airtel relationship centre and was given a no. to talk to customer service. I called them up and was told that the deduction was for browsing the internet, but I have been browsing for 2 years on wi-fi and never had this problem. When I mentioned this fact they said it was unique for some handsets like blackberry (I used blackberry 8520 which is 2G) and iphones where for some applications they start using 3g services. I corrected them saying my phone was 2g and not 3g compatible, they said is was a slip of tongue and they meant that I was using 2g services.
The whole thing seems fishy and how could some applications use prepaid credit when I always use wi-fi at all times. Me explaining this fact seems to have no effect and they insist my phone somehow managed to use the prepaid credit and change the settings by itself to leave me with zero credit.
I'm absolutely disappointed with the explanations which they seem to make up as they go along and I doubt my future prepaid recharges would be safe either. I would greatly appreciate if the issue is brought to relevant persons and my money credited. If there is anything I can do myself, advice would be appreciated.

Jayakar A.
mobile : [protected]
Hyderabad
Andhra Pradesh
India 500062