[Resolved] Airtel — Imposing value added service without permission of customer

prabhakar Bebni

from Mumbai, Maharashtra

Address:

Dehradun, Uttarakhand

Sir,
Airtel company imposed value added services (ring tone) on my prepaid mobile ([protected]) without my permission and the company deducted their charges as per the company norms. On 26th of August 2012, I came to know that the company has deducted rs. 45.00 as Value added service charges from my mobile account. During the conversation with customer care representatives (Mr. Mohit and Mr. Ashutosh) I came to know that this service has applied on my mobile since last 3 months. Mr. Ashutosh informed that as per my (Customer) acceptance the service has been provided on my mobile as he said that he has record/ evidence for the same. While I am honestly saying that without my permission this service has been applied on my mobile. I requested to Mr. Ashutosh, as I did not applied for this value added service on my moblie so kindly refund my deducted amount.But he informed that this service has applied on my mobile since last 3 months so he can not refund this amount. If without acceptance of customer, such value added services would be imposed by any company, its really 'cheating the costumer" If it also happaned with other customers then its really astonished and non acceptable. I would like to request the competent authority of Airtel company kindly inquire on this matter and provide me the evidences regarding my acceptance of abovesaid value added services on my email id - [protected]@gmail.com. This information would really be useful for me for necessary action. It is also requested to Airtel company please refund my money in to my account which is deducted for value added services without my permission. If the company will not able to provide me the required information on email then kindly let me know the procedure to get this information as its essential for me. Kindly also inform me that the company comes under RTI act or not ?. If yes kindly provide the Details of PIO and appealate authority nominated under RTI Act 2005 along with their official postal addresses.
Yours
Dr. Prabhakar

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Vinodkumar Kakde

airtel -prepaid — Imposed services

i am Airtel -Prepaid customer having Number [protected].(MS) Recently there is a deduction for some Value added service from my account. I have not registered any value added service and the customer service has sent me the mail that i have activated some of their value added service 290603. And since a long time they are deducting Rs 3/- per day. which is ridiculous. Airtel is imposing their services and robbing their customers.

Devashish Chauhan

from Jaipur, Rajasthan

Bharti Airtel — Forceful deduction of money from my prepaid account by company imposed services

Sir/Mam
I am a user or airtel prepaid services. I am utterly disturbed by the unwanted messages which are sent to me by airtel, and also some services which i never activate i am charged for on the will of airtel. I think even deleting such messages i am being charged, which they say that i have activated such service. i have talked to several costumer care executives but those duffers are also having any clue how to stop this. So i request you to take this matter with the company for not only me but for thousands of costumers of airtel who are being robbed by airtel on the name of services.
Thanking You
Devashish Chauhan
Mob No [protected]

prity15

from Guwahati, Assam

I do have the same problem and is need for an urgent action for the same.I want to apply the "DND" option, but that too is not working..

rohit002003

from New Delhi, Delhi

AirTel — Value added services without permission

Airtel has activated numerous services without my consent for my mobile number -

these are hello tune,cricket pack etc...

I did not request for any of these and my balance has reduced from 300 to 20 just because of this theft,stupidity ..

Please get deactivated all these idiotic services and refund my balance since providing a value added service , deducting my balance without my consent is a criminal offense..

prabhakar Bebni

from Mumbai, Maharashtra

Dear Mr. Dixit,
Thanks for your prompt response. As I desired to get the evidence regarding my acceptance for value added service and refund of value added charges whatever deducted from my account without my permission is still awaited. You are requested to kindly furnish the required information at an early date.

prabhakar Bebni

from Mumbai, Maharashtra

Dear sir,
I got a massage from airtel company that the concern related to my airtel moblie has been resolved and reference No. has also been given i.e. CHTWC [protected] dated 30th August 2012. As per my knowledge...the concern related to my mobile is still pending. However I received a call from Airtel as he asked me my name only. I am again requesting to the airtel authority kindly provide me the evidences regarding may acceptance for value added services and refund the charges deducted from my account for value added services without my permission.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr.Bebni,

We would like to inform you that your concern listed 26 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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prabhakar Bebni

from Mumbai, Maharashtra

Dear Mr. Deepak,
I would like to know how did you resolved the matter without satisfaction of any quarries of customer. As per my view all my quarries are still pending at the level of Airtel company. If you itself think that "the matter is resolved without satisfaction of customer as well as without furnishing of any quarries then its your company's decision, but i didnt get back the amount which was deducted or no any massage in this regard except the massage "concern related to your mobile has been resolved". Because what was the outcome of the concern which you have resolved God knows" . Thanks for one sided resolution and spoiling of my time as well as for UNSATISFACTORY RESULT.