Airtel India — illegal deduction of talk time

Pritam Singh Gusain

from Guwahati, Assam

Address:

Nagaon, Assam

I Pritam Singh Gusain using Service of Airtel India having Mobile No [protected]. On 10 Sep 2011 in the evening service provider had deducted the amount of Rs 99 and Rs 36 from my talktime balance. Through as massage they intimated that the amounts are deducted for downloading Hungama content game from Airtel. The Truth is this I never visited such site while using internet facilities via mobile phone. I had registered the complaint to Airtel through customer care No 198, but they inspite of registering the complaint they only giving illogical justifications. Please tell me what to do. It is not first time I had earlier switch over the reliance GSM just because of this reason.

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Comments

MOHAMMED ASIF KHAN

from Panipat, Haryana

Airtel — illegal deduction from talk time

Dear sir,
I am having airtel sim connection no. [protected].i am using internet Rs 395/- unlimited plan for 30 days .this month i have recharged internet on 12.01.10 at 3.13 pm .next day it got activated.while surfing they send a SMS from 54321 (attached with complaint) regarding deduction of Rs99/-from talktime.
also for the same mobile number in 22nd dec'09 without request they have assigned me a dialler tone and taken Rs30/- from talktime.(attached with complaint)
so i request you to take action against them so that i will get my money back.
Thanking You
Mohammed Asif Khan
Bikaner ,rajasthan