From,
Subash Kumar Saraf
[protected]@gmail.com
Bsnl cell #[protected], [protected], [protected], [protected]
Vodafone cell # [protected]
Relience# [protected]
Sir,
This is Subash Kumar Saraf from Sunari para, Barbazar Sambalpur Orissa. My Airtel Mob No is [protected]. I regret to inform you that this Mob is showing most of the time ‘Out of Range’ because of poor service by the local Airtel Service provider. But other service providers like BSNL, VODA PHONE, RELIENCE have excellent signal and very good service here.
So please Call me in the Mob Numbers stated above. I am facing this problem since last two years. I have made several complaints to Airtel . They only tell “ We understand your concern and we will work together to resolve your issue “ But Airtel is very aggressive in connection with Bill l Payments . The officers never forget to make frequent calls, and when I tell what I remind them about my Network Problem they simply say, wait “ Our technical teams are looking into the matter personally ”
Given below are the cell phone numbers of persons who sell Voucher cards for all Mobile Service providers, they are also totally dissatisfied with Airtel Service, you may ask them for your satisfaction.
K.Saraf
Mob. # [protected], [protected]
Please Read The Total Email Conversation with “ [protected]@airtelindia.com “
Sun, Jul 20, 2008 at 11:41 AM
From subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
date Sun, Jul 20, 2008 at 11:41 AM
subject : Nobody tried to rectify the fault
mailed-by gmail.com
From
Subash Kumar Saraf
Sunaripara, Barabazar, Sambalpur 768003
My cell # [protected]
To
Costumer care, Airtel
Dear Sirs,
I want to tell you that I am unable to receive calls using my cell phone, the signal strength is zero. To make a call I have to go to the main road, I have made tons of complaints but nobody tried to rectify the fault. I was given false assurances only. Due to this my father Dr.B.Saraf, cell # [protected] surrounded his connection.
My Complain No are 17334002 Dt. 1.7.2008 & 17385880 Dt. 7.8.2008. The Airtel company is very much aggressive for bill Payments only. They do nothing. Please do the needful at the earliest.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
Reply From Airtel
Jul 20, 2008 at 1:39 PM
On Sun, Jul 20, 2008 at 1:39 PM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
Dear Mr. Saraf,
Thank you for contacting to Airtel.
This is with reference to your email dated 20/07/2008 regarding network problem and status for your complaint number 17334002 and 17385880 of your Airtel number [protected].
We understand your concern and we will work together to resolve your issue.
We wish to inform your that your complaint number 17334702 and 17385880 is in process. Please be assured that our technical teams are looking the matter personally.
However, we have arranged an urgent call back regarding your complaint and we will get back to you within 24 hours.
For any further queries, please feel free to contact us at [protected]@airtelindia.com.
We value your association with Airtel.
Regards,
Surjit Pal
Customer Service
Airtel
Then I am waiting for Response No phone call but there is a Several call Regarding Bill Payments Not for my complain .
NB : No Reply From Airtel
Again I wrote to Airtel
From
Subash Kumar Saraf
Sunaripara, Barabazar, Sambalpur 768003
My cell # [protected]
To
Costumer care, Airtel
Dear Sirs,
?????????????????? I want to tell you that I am unable to receive calls
using my cell phone, the signal strength is zero. To make a call I have to
go to the main road, I have made tons of complaints but nobody tried to
rectify the fault. I was given false assurances only. Due to this my father
Dr.B.Saraf, ? cell # [protected] surrounded his connection.
My Complain No are?? 17334002 Dt. 1.7.2008 &?? 17385880 Dt.? 7.8.2008. The
Airtel company is very much aggressive for bill Payments only.? They do
nothing. Please do the needful at the earliest.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
One Day a Call From Airtel that we will solve your problem with is 24 Hours
And also 2-3 calls for Bill Payments from Airtel
Then again I Wrote mail to Airtel
With Sub : 24 hour is stall going on ...
Dear Airtel,
??????????????? This is with reference to your email dated " Sun, Jul 20,
2008 at 1:39 PM "The Email attached below you wrote me that " we have
arranged an urgent call back regarding your complaint and we will get back
to you within 24 hours" But neither nobody call me nor any person came to
see the location till now, I thing 24 hour is till going on ... So lets? wait ?
when the 24 hour is finish on Airtel Office Clock...?????
Warm Regards,
Subash Saraf
Cell # [protected], [protected],
My mail to Airtel
Wed, Jul 30, 2008 at 9:41 AM,
subash saraf <[protected]@gmail.com> wrote:
Dear Airtel,
This is with reference to your email dated " Sun, Jul 20, 2008 at 1:39 PM "The Email attached below you wrote me that " we have arranged an urgent call back regarding your complaint and we will get back to you within 24 hours" But neither nobody call me nor any person came to see the location till now, I thing 24 hour is till going on ... So lets wait when the 24 hour is finish on Airtel Office Clock...?????
Warm Regards,
Subash Saraf
Cell # [protected], [protected],
Airtel Reply on
Wed, Jul 30, 2008 at 11:36 AM
[protected]@airtelindia.com <[protected]@airtelindia.com>
[protected]@airtelindia.com
to [protected]@gmail.com
date: Wed, Jul 30, 2008 at 11:36 AM
subject: Your Airtel mobile number (#[protected]) [REF:[protected]]
Dear Mr. Saraf,
Thank you for contacting Airtel.
This is with reference to your email dated 30/07/08 regarding Network problem for your Airtel mobile number [protected]. We understand your concern and will work together to resolve the same.
As we understand that you had complained us for the same in your earlier email call dated 20/07/08 as well.
On receipt of your complaint with complaint number 17629363 which was logged on date 25/07/08, our network team worked for your concern regarding indoor coverage in Bara Bazar, Sunari para. We thank you for your feedback as it helps us in planning and improving our network coverage.
Based on your feedback our network team has evaluated the same for technical feasibility and network enhancement. Outdoor coverage in the above area has been found to be adequate. Currently we are constrained to initiate deep indoor coverage enhancement in this area. This area has been included in our scope for coverage improvement activity for future. We will keep you updated on your valuable input.
Further we have re-forwarded your complaint to the concerned department. We will revert to you at the earliest.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
Due to some technical issue, call back could not be done on your Airtel number. We rearranged urgent call back for you and out executive will contact you within 4 hours regarding your Issue.
For further clarifications/queries/assistance, please contact us via email at [protected]@airtelindia.com.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.
Regards,
Manoj Choudhary
Customer Service
Airtel
There is Only call For Bill payments Not for my Network Problem
Then I mail to Airtel
Mon, Aug 4, 2008 at 3:21 PM
subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
date Mon, Aug 4, 2008 at 3:21 PM
subjectRe : 24 hour is Still going on (#[protected]) [REF:[protected]]
mailed-bygmail.com
Dear Sir,
I want to tell you again that I am unable to receive calls, because the signal strength is still Zero. To make a call I have to go to The main road, I have made several of complaints to you, but no phone call from your side . But I think Now The Airtel will start making call for Bill Payments Only, But Not for Network problem I am again tell you that The Airtel company is very much aggressive for bill Payments only.
They do nothing.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
No mail from Airtel Only Call for Bill payments and Airtel Stop my Outgoing calls
Mail to Airtel
From subash saraf <[protected]@gmail.com>
To [protected]@airtelindia.com
Date: Tue, Aug 19, 2008 at 8:38 PM
subject Re: 24 hour is Still going on with " Outgoing Barred " (#[protected]) [REF:[protected]]
mailed- bygmail.com
Dear Airtel Sirs,
I am very sorry to say Network Problem is Still Continue ... and I again tell you that I am unable to receive calls, Due to signal problem I have to call back to my callers from the main road or from my Home's roof and for this reason my bill usage also is high .
In my last mail I wrote that " The Airtel company is very much aggressive for bill Payments only " and it is True because Today My Outgoing is Barred and I am unable to make call, my Bill is also not so too High, I make is partly Payments But major fault is from your end . every time I was given false assurances only so that " with in 24 hours your problem will be solve " . Due to this my father Dr.B.Saraf, cell # [protected] surrounded his connection. Please active my outgoing call as soon as possible I will make some partly payments and please made some Discount for me.
Warm Regards,
Subash Saraf
Cell # [protected], [protected].
A surpassing Mail from Airtel That
subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
dateWed, Aug 20, 2008 at 8:40 PM
subjectRe: Auto-Acknowledgement - Re: 24 hour is Still going on with " Outgoing Barred " (#[protected]) [REF:[protected]]
mailed-bygmail.com
On Tue, Aug 19, 2008 at 8:50 PM, <[protected]@airtelindia.com> wrote:
Dear Customer,
Thank you for writing to us. We shall revert to you within 24 hours.
Warm Regards
Airtel Customer Service
Important: Please mention your mobile no. as 98XXXXXXXX /[protected]in the
subject of the email whenever you write to us for a quicker response. Do
not include any space or any special characters between the digits.
This is an auto-generated reply, kindly do not reply on this mail. For any
queries please mail to [protected]@airtelindia.com
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