[Resolved]  Airtel India — illegal deduction of balance

Address:

Darjeeling, West Bengal

airtel live
Location: Siliguri,West Bengal, India
Posted:[protected] by Ramesh Kumar
Illegal deduction of balance
Date: 16/2/11 From: [protected]

Dear Sir/Mam

This is to inform you that Airtel is deducting balance from my prepaid account for its unused Airtel Live Service namely ‘DID YOU KNOW FACTS’.

1. On Dec’10 and Jan’11 I received messages from Airtel saying that I have been charged RS.10 for activating ‘DID YOU KNOW FACTS’ service from Airtel Live, which I have never used.

2. From my prepaid account a total sum of Rs.50 was deducted in said period. I complained on 121 about this. The customer care executive admitted that this was done from their part and refunded the whole amount. After that the service was discontinued from my number without refunded the deducted amount.

3. Again on 11/2/11 I received similar message and Rs.10 were deducted from my prepaid account.


Is this the way that Airtel is supposed to deliver its services without intimating custmer.

I am feeling hopeless, kindly assist me gaining proper services and amount deducted from my account may be refunded at the earliest with deactivation of the service.

Also explain if Airtel cant take care of its customers, should I move to another service provider.

With regards
RAMESH KUMAR
[protected]
[protected]@rediffmail.com
[protected]@yahoo.com