Airtel India — No response about the mobile lost and no prompt & easy service

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam,

This is to bring to your kind attention about prompt service that we are not getting in case of calling up on your airtel customer care number [protected] and [protected].
Our case is Mr. Shripad S. Shetye (senior Citizen) lost his airtel mobile having number [protected] (prepaid connection) about 8 days back and we were trying to call up the above airtel customer care numbers but we were unable to get any airtel customer executive online so that we could lodge complaint about this disconnection of lost airtel mobile number.

Infact customer service executive should immediately be available on your customer care numbers so that we can tell about the problems we face and grievances, if any.
But sorry to state that it is a poor service and we were really frustrated and had to rush our office boy to the Ghatkopar airtel gallery to lodge the complaint.
Now the complaint has been given on number 999 and they have told to call after 12 hours on number 121 but through airtel number only. There should be some service where we can
easily get in touch with the customer care executives from any non-airtel numbers.

Kindly take action immediately and let me know whether the number [protected] has been disconnected.

There should be easy service about disconnection when our own mobile is lost to avoid wrong usage by the receiver of the handset.

Thanks & Regards
Prasad S Shetye (son of Mr. Shripad S Shetye)
Mobile No. [protected]