| Address: | Indore, Madhya Pradesh |
my landline phone is out of order since last 15 days and I have complaint several times but I am not getting proper response.Copiies of mails are attached.From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Subject: FW: regarding telephone not working for your airtel number [protected].
Date: Thu, 5 Jan 2012 18:48:18 +0530
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IVth Reminder
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Subject: FW: regarding telephone not working for your airtel number [protected].
Date: Wed, 4 Jan 2012 11:19:10 +0530
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My contact no.[protected]
Nanik Bajaj
URGENT
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Date: Tue, 3 Jan 2012 16:52:40 +0000
Subject: RE: regarding telephone not working for your airtel number [protected].
What is NDNC ,we don,t no please arrange to activate myphone. Secondly I had tried several times to contact customer care but your procedure is too typical. First dial this, second dial this , and ultimate it is very difficult to complaint on phone. I had send hard copy of my complaint at your Ratlam kothi office Indore but they are not received complaints . please guide to me what to do other wise i will be forced to take some unwanted steps.
Sent frowm my Nokia phone
-----Original Message-----
From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Sent: 1/3/2012 3:02:00 PM
To: [protected]@hotmail.com
Subject: regarding telephone not working for your airtel number [protected].
Dear Customer,
Ref: Email dated[protected], regarding telephone not working for your airtel number [protected].
Thank you for writing to airtel and the opportunity to assist you.
We would like to inform you that currently your services are disconnected due to NDNC Violation.
Further, we would like to inform that your request regarding reactivation of connection has been registered with us with the reference number 9769518 and the same will be addressed by 11-JAN-2012 11:30 AM.
We hope that we have been able to assist you suitably. Please do write in for any further assistance.
warm regards,
Sudhindra Hulekal
customer care executive
bharti airtel limited.
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subject :-deduction of balance and automatically starting services on my no..[protected]
the balance of rs.99 was deduct from my ac automatically when i tried to confirm from customer care the call could not be connected bcoz of bad network the call is disconnected thrice i got the chance to talk to customer care executive in 4th attempt mr.inderjeet kumar is the person who replied me as a senior executive he replied me the charges are for using mp3 services which is non refundable but i told him that i had never use this service nor needed to use in future but he is not able understand and start arguing with me i told him that i had already taken 3g plan which is 1200mb in rs.450 and 800 mb is still remains in my ac and i had no use of mp3 service so pls refund my balance but he is not able to do so i had already complained about these type o[censored]seless services like symbian applications subscription service which is also not subscribed by me on 13th jan and on 14th jan they have charged me again for big fat free store_5 service which is also not subscribed by me the request ref no.provided to me against complaints are rovad[protected] on 14 jan and req ref no.c3gsp[protected] on 15 jan but still i hav got no response from airtel their network is worst in present i hav also complained about that but they promised me 120 minutes free to make over their network problems and promised me to solve the problem whose req ref no .is cmil o[protected] but they hav not fulfil their both promises i don't understand why airtel is doing these type of things which are not required i m using airtel since 2001 but they are not afraid of loosing their old customers if anybody is understanding my problem so pls do the needful bcoz that is not the matter of money that is matter of goodwill which is more important than money
if money matters to airtel more then pls request ur customers politely for donating some balance from their ac they will do happily with their choice not deduct their balnce with ur choice.
thanks
prateek sharma
[protected]