[Resolved] Airtel iPhone Data Plan — Providing false imformation to consumers

[Resolved] Airtel iPhone Data Plan — Providing false imformation to consumers

V viditagarwal118 from Panaji, Goa

I purchased an iPhone on 27th Sep '08 from Guwahati, Assam and i was promised that i will get free Data transfer of 500MB per month for 1Year. They informed me that since they are facing a technical problem, it will start from next month onwards. Now when i call them again, they inform me that the service is withdrawn. The airtel site still states the free data transfer and regardless of anything, i should be getting the offer as i was one of the first customers of iphone in Assam. I purchased it from TECHNOLINKSERVICES situated in Guwahati. Please help me out. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Navin Arya

from Gurgaon, Haryana

We are trying to solve our iPhone problem, but customer care services and Technical Department of Airtel is very poor, we had made several calls to them and sent various email as well and complaint to Nodal Officer. But the problem still persists.

Parmanand

from Raia, Goa

yes... Airtel has disappointed everyone and made false promises..

There is no data plan as such ..i calledup several times at call center of Airtel... most of the times.. they say they are unaware of such data plan.. some says they are aware ... but dont know anything regarding activation... Authorised centers of Airtel are not fully co-operative..In bhiwandi the Airtel center.. have no information about iphone... i wonder as how these people operate such authorised center.. and most importantly how Airtel.. opens such centers..with no Info...
Ofcourse Airtel.. is very good .. when we talk about mobile services .. however it is hard to digest ...when it comes to its promises about iphone.. data plans..
i recently purchased iphone... from Croma center.. which is under agreement with Airtel...after spending Rs. 32900 (along with extended warranty)... one can expect atleast internet facility with iphone.. it is so cheap play from Airtel...to lure customers.. Airtel needs to correct itself and must fulfil its promises.. atleast they must contact such purchasers and inform them as how can they avail interent facility and most importantly Airtel needs to fulfil its promise..Otherwise... after certain years..not many could trust Airtel... there could be another.. subprime like crises with airtel...