Airtel Iptv — No connection | |||
Airtel IPTV not connected. I am an existing Bharti Airtel customer (number[protected] and have been using Airtel broadband services for 4+ years now. On Dec 16 2010 I placed a request for IPTV. Nobody called to follow up or check so around last week of December I think on Dec 27 2010 I raised my first complaint[protected] and their executive came to collect documents and I gave them a cheque of Rs 1750. I was informed in the next 7days connection will be up and running. After 8 working days of waiting I raised my second complaint[protected] and was informed in the next 24 hours connection will be up and running. I did receive 2 calls from Airtel executives but they just wanted to come collect documents which I had already submitted. Not sure why it is not on their records (cef no: TBLR 201007). No response from Airtel iptv executive on connection. My third complaint was raised on Jan[protected] and by Jan 10th the connection was to be up and running. It is Jan 11 2011 and I am still waiting for the Bharti Airtel to come respond. It is very difficult to get Airtel executives on call when you dial 198. I have dialed many times and have waited for 15 to 20 minutes to actually speak to anyone. Plus nobody there knows of any Airtel management number where I can escalate this issue too. All they say is 198 is your only option. This is the first time Airtel service is so slow or to put it right it is "lame". Airtel service "was" great and if Airtel management takes their customers lightly then they are forgetting there are other good companies out their providing similar products with better services. In short the service now from Airtel is very disappointing. If nothing is done this week about my IPTV connection I will be forced to remove Airtel landline and broadband services too. Regards, Shahid. Was this information helpful? | |||
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Exactly the same thing happened to me too in Noida!!!
I am Dhruv Goel, living at B-95, Sector 27, Noida, UP, have applied for Airtel IPTV (with unlimited broadband 4mbps 10gb) on 19th July, 2011, and paid 1750 INR. as installation fees.
Form No. - 2785890
Dealer Name - Amrish Chouhan
Dealer Phone No. - [protected]
After this, its been more than a month and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold.They say things like..
1. Our main server is down.
2. We will install it definitely by today or tomorrow.
3. We will resolve your problem, etc.
I have taken 3 holidays from my job on the days that they promise they will arrive to install the connection, and on all 3 days no one came. Calling an airtel customer care number leads to the same routine every time, they don't even connect us to their seniors.
But despite all our efforts nothing seems to be happening.
Airtel sucks big time! This has been my worst experience ever!
I am Dhruv Goel, living at B-95, Sector 27, Noida, UP, have applied for Airtel IPTV (with unlimited broadband 4mbps 10gb) on 19th July, 2011, and paid 1750 INR. as installation fees.
Form No. - 2785890
Dealer Name - Amrish Chouhan
Dealer Phone No. - [protected]
After this, its been more than a month and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold.They say things like..
1. Our main server is down.
2. We will install it definitely by today or tomorrow.
3. We will resolve your problem, etc.
I have taken 3 holidays from my job on the days that they promise they will arrive to install the connection, and on all 3 days no one came. Calling an airtel customer care number leads to the same routine every time, they don't even connect us to their seniors.
But despite all our efforts nothing seems to be happening.
Airtel sucks big time! This has been my worst experience ever!
Same here. I live in Noida and have given a payment of 1750 on 8 Sep 2011 to their executive and was told that IPTV will be get installed within a week. Today is 16 Sep 2011 and no one came to my house to setup IPTV.
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IPTV is the black sheep in company's herd and is getting a lot of disgrace to the Airtel Brand Name... Hope Mr. Sunil Mittal takes care of this very soon or otherwise frustrated people will get rid of broadband also after getting their fingers burned with IPTV...
Shobhit Deep