[Resolved] Airtel IPTV Connection — IPTV not installed despite payment

S T GHOSH

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

I applied for a Airtel IPTV connection with Broadband - Tariff Plan 1199 vide CEF No. 2784654 on 25/7/11 and paid Rs. 1,750/- through D.N. Autoland (Direct Sales Associates - Bharti Airtel Ltd.) on 25/7/11 and was assured that the connection will be installed by 29/7/11.

I lodged a complaint with Airtel on their phone No.[protected]. My first complaint No. 1611494 of 1/8/11. On checking the status of my complain on 2/8/11, I was informed that my complain could not be processed for want of any contact number though I had give both my Landline and Mobile number at the time of registering the complain. Therefore I was given a fresh complaint No.[protected] of 2/8/11 and was informed that it will be attended with 48 hrs.

Nothing happened, nobody contacted me or informed me when the connection will be provided till 4th when I received a call from Airtel advising me that the connection will be installed positively by 6th August. As usual, nothing happened once again. On contacting Airtel at about 2:30 pm on 6th to find out the status, after wasting more that 45 minutes talking to their Customer Service Executives viz. Nitin, Danish and Arti, I was told that since their "SYSTEM IS UNDER UP-GRADATION" they are unable to access the system and tell me the reason for the delay or non installation. Even speaking to the Supervisor - Mr. Taji was of no help.

Can any body at Airtel tell me why my connection is not being installed or if at all it will be installed? If so when?

Awaiting reply.

S..T. Ghosh

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Aug 13, 2020

Complaint marked as Resolved

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Comments

deepak bhaskar

from Delhi, Delhi

iptv — not yet installed

i have paid 1000Rs as installation charges on 15.1.2009 but they didnt installed iptv yet i am very disappointed with there services.

Sujeet Ozarkar

from Pune, Maharashtra

iptv — Installation Incomplete

IPTV Connection procured from BSNL based IPTV and accordingly the committed activities not fulfilled and even after several complaints and also personaaly visiting the Office Near Hotel Ajit, Deccan Gymkhana PUNE Maharashtra. NO COGIZANCE WHAT SO EVER. MARKETING PERSON ASSURING GOODY TALKS BUT CANNOT HELP AND ALL THE WORK INCOMPLETE AND ALSO ASKED FOR REFUND
'NO REFUND WHATSOEVER DO WHAT YOU WANT

Rakesh

from Adur, Kerala

iptv — Not Installed

I haveBooked IPTV connection on 21/02/2010 ,in New Delhi
Now about 18 days have passed the IPTV is not installed at my place. I have approached several times to Customer care of IPTV . No body bothered about it.
I have lunched my complain several time by and again I haven't got any feedback form IPTV.
Now it is my humble request to you that IPTV should install this connection immediatly .
Rakesh Vohra

Anish Vohra

from Noida, Uttar Pradesh

Bharti Airtel — Delay in shifting my airtel landline, broadband and IPtv

I have sifted my house from C-35,sector 53, Noida to C-20,Sec 53, Noida.Just 200 meters away .I have put a request to Airtel for the same on 26, march 2010 and submitted the address proof on 1st,April,2010.But till now there is no action at all taken from airtel.

i have called at least 20 times and every time I have being given a new reference number and nothing else has happened.I am about 3 years old customer of Airtel and always paid my bill on time.

Airtel is doing by doing so much add's on t.v and doing nothing to improve its service.

sukhdeepsandhu

from Noida, Uttar Pradesh

Airtel Iptv — IPTV not installed despite payment

Dear Manager,
My landline number is[protected]. I had requested an IPTV connection on this
landline and the product form 07 for digital TV interactive was duly filled and
submitted on 07 Dec 2010 along with a cheque for amount 1750/- This cheque has
been encashed and the balance is reflecting against my account.

I was promised that the connection would be installed within 24 hours, however
nothing happened in the next 48 hours. On 9 Dec 2010 I called 198 and lodged a
complaint ( reference number[protected] and was promised action within 24 hours.
AGAIN NOTHING HAPPENED.
Thereafter I sent a mail to [protected]@airtel.in with the above-mentioned details and received a reply which said that my request had been forwarded to the respective department and that they will contact me asap.
Today is 13 Dec 2010 and I still don't have IPTV for which I paid almost a week back.

HELP. IF YOU CAN.

rgds,
Sukhdeep.
Noida.

sushil kashyap

from New Delhi, Delhi

Airtel IPTV Connection — Internet not working since Jan 2011

Sir/Madam,

Please refer to my complaints dated 30/01 followed by five reminders dated 04/01, 02/02, 9/02/2011,14/02,16/03 and 02/04/2011. addressed to 121 and Nodal Officer but it is highly regretted that no positive action has been initiated except getting false promises / acknowledgements. This problem of internet connectivity has been persisting since Nov,2010 and you have been calling simply to acknowledge the complaints but you have failed to provide the assured contractual services and resultantly caused a substantial mental agony and harassment to me and my family during this period. I have been paying your bills regularly but if such negative attitude of Airtel shall continue, I have to hold payment of your future bills besides filing a suit under Consumer Protection Act 1986 in the concerned consumer court for deficient services,fraud, violation of contract, cheating,harassment and of course for mental torture and also for refund of internet service charges since Dec 2010.
Awaiting for your constructive response.
Regrettably your consumer,
Sunita Kashyap
6085/1,D-6,Vasant Kunj, New Delhi-70
Ph [protected]
Cell [protected]

sushil kashyap

from New Delhi, Delhi

No it has not been resolved. Our internet was again disconnected due to WLAN problem. Even today someone from Airtel is working on it and still matter is pending in-spite of replacing router. Please be on my complaint and keep us posted with the progress. Also to add our phone was also not working since the time router was replaced.
Thanks
Sunita Kashyap
[protected]

sushil kashyap

from New Delhi, Delhi

Yes thankyou for attending the complaint but of course very late and after several reminders. The matter has been solved.
Thanks
Kashyap

kakag

from New Delhi, Delhi

Bharti Airtel — Shifting a landline no.

SIR,
Once again I want to remind you that Please Shift the land line no.[protected] form 6 Sukh Chain Marg, DLF Phase-1 to K-9/44 DLF Phase-2, Gurgaon.
We will pay if any charges for the same.
This is my 3rd or 4th time when i am doing the complaint by sending the e mail and on telephone so many times.
If you are unable to do so then tell us without any hesitation we will find any other solution. But plz stop to give lollipop.

Thank you.
Kuldeep
[protected]
Aman
[protected]