Airtel — Irresponsible/Misinformed Billing for VAS

Address:

Bangalore, Karnataka

My family has Airtel mobile connections for most of the mobile phones. My wife has 2 numbers, one of them is used only to make calls and SMS. so the appropriate plan is activated on the same. But recently we realized that the bill is inflated and checked with Airtel just to know that 2G data services is using the data on phone. When checked, Airtel said it is enabled in default, at a rate 30p per 20kB downloads.
This information is not mentioned anywhere on the application form. I have a copy of a new post paid connection form though Airtel is reluctant to provide me my application form copy.
My complaints are,
1. If the Application form does not have the information on the services enabled on the connection, and also if I have not agreed to pay for any services that is of no use to me, how can Airtel force me to pay. Already i have paid to the tune of 4000/- on these inflated bills.
2. How can airtel randomly charge its users, Rs.2200/- for a download of just 157MB, when there are plans like 2GB for Rs.98/- available with them.
3. If I really needed data plan on my number, I would be opting for a plan that will work out ot my usage, then how can Airtel claim that I have agreed to pay a larger amount for a small data as mentioned above?
4. The customer care is of no use, as they provide less/irrelevant or NO information regarding the data usage, but just ask us to pay for no reason.

Do the customer have no rights what so ever on their services, to know the details of the services for which they are paying?
Is this how Airtel and probably other service providers cheat and make profit out of poor people on pre paid and post paid services?
How can a service provider charge a user, if he has not enabled for some of their services?

Do thake this complaint and let me know how to reach a conclusion with the service provider.

Thanks,
Bijoy
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