Airtel — Deduction of amount from main balance for no justified reasons

Address:

Jabalpur, Madhya Pradesh

I am a subscriber of Airtel Prepaid and also using Blackberry Personal mail Plan 399 through Airtel on my Blackberry 9780 (Bold-3). The said plan provides its customer free browsing and mailing on Blackberry handsets. My grievance is that since i am already using the above mentioned plan wherein i am paying Rs. 399/- monthly for browsing & mailing, in spite of this, every time when i browse through my handset, i receive a message that some amount has been deducted from my main balance.

I report this complaint to my network's customer care executive on November 19th at 121 and received a reply that since my problem is related to Blackberry service, therefore, i have to lodge my complaint on Blackberry Helpline number which is 7070 & [protected]. So i made a call on the given number, i.e. [protected] and came back the reply that my this particular problem can only be solved by Airtel Customer Care on 121.

I again on November 29th & November 30th lodged my same complaint before customer care department of my network and also before Blackberry Helpline number, i.e. [protected] and again got the same reply from both ends, as every time i had been redirected by both of them to call on 121 & [protected]. It appears that none of the department willing to solve my problem and deduction of my amount is still continue for no reasons. I was treated like a ping-pong by my service provider and i fail to understand why those departments and their officials shifting their burden on one another but my problem of deduction of amount from my main balance is still the same.

I, therefore, would like to file my complaint before Consumer Complaints as this unprofessional and irresponsible attitude from Customer Care Department caused mental pain and agony to me. I request your good self to please take appropriate and necessary action against my complaint.

Thank You.
Nishant Jain
Mobile: [protected]