Airtel — wrong deduction of balance amount

arunjangir

from Kolkata, West Bengal

Address:

Jaipur, Rajasthan

Dear sir,

My name is Arun jangir and i am using airtel number [protected] from last 4 years but on dated[protected]:00 PM (approx) my balance was 123 rs. and after that i checked my balance on dated[protected]:00 AM that time balance was 2 rs. so i talked to customer care executive so he told me that i was using airtel live services from 11:00 PM to 7:00 AM but i clame that i have already recharged of rs.98 for access of GPRS and INTERNET having limit of 2GB and that time my remaining data uses was 1000 MB (approx) so there is no chance to use airtel live services. so custmer care executive told me that we accept your complaints and you would get a positive answer before[protected] till 5:00 PM but till now i have not get any response and my complaints number was-CBDCC[protected] .

and he was also give me a number of Airtel Nodel office his name is Mr. Sandeep i try to call him but he refused my call and not given any positive answer. so please help me regarding this metter.

My number is [protected], [protected]

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Comments

a_sanjeliwala

from Ahmedabad, Gujarat

Bharti Airtel — Amount refund for incorrect deduction

I have a prepaid connection since over 7 years. I have been using GPRS by paying Rs. 98 monthly for 2GB usage.

On Dec 17, 2010 it deducted Rs. 262 from my account suddenly when i was on a call and disconnected saying insufficient balance.

On Dec 19, 2010 when i gave a complaint i was assured that within 24 working hours the amount will be refunded and i was given a complaint number[protected]

Then i have been regularly following up and they are not responding on phone. Then i started sending emails to support to which they replied back saying we'll resolve your issue asap and gave date till recently of 3rd Jan 2011. I didnt receive anything on 3rd Jan 2011 and after that they are not responding to emails either.

Its is very disappointing that consumer are cheated in this fashion.

Thanks

vickybalaji

from Salem, Tamil Nadu

Ya its 100% true in airtel. Even it happen to me and to many of my friends. Always airtel charging money from our main balance if once we received the automated call from airtel. Eventhough we cut the call within 2 sec after hearing the computer generated voice, they used to charge us rs.15 or rs.30 based on the call we attend. If we contact customer care means, they used to tell that we only pressed the corresponding key for charging the money. Its highly irresponsible act from airtel. These problems arise if we attend the calls regarding hello tunes, airtel radio subscription, etc...also they used to set hello tune by themselves and charging from us by telling that we only select that song. See we know whether we select any song by pressing * and 9 or not, but they used to tell that because you press only, we are charging. Someone stop this idiotic thing from airtel...

arunjangir

from Kolkata, West Bengal

bloody airtel and its services