[Resolved] Airtel — change GPRS bill plan automatically and charged bill accordingly to their bill plan( getting less discount)

somnathpaul

from Anand, Gujarat

Address:

Jammu, Jammu and Kashmir

Dear Sir,

I would like to bring your kind notice that M/s bharati airtel ltd. has given me wrong discount on bill no.[protected] and bill date 6 th may 2010. I have subscribed for "GPRS 2 GB free @ 30 p/50 kb Rental 98/" plan. On bill it is shown that above said GPRS PLAN is activated for on 05.04.2010( one day ) only . After that it is changed to " GPRS 100 MB free([protected]@20ps/50kb) " . According to later plan there is only 100 Mb free instead of 2 GB FREE in my previous plan. I have never requested to change my gprs plan in the same period neither they have intimated about change of plan. Immediately I received my bill , i contacted customer care of airtel . And everytime they tried to divert me from main issue . First they were saying that plan can not changed online , you had request by sms. After so many phone calls they advised me to register complaint in Airtel showroom, Jammu.
I had visited Airtel Showroom in jammu on 21.05.2010 and they made Service Request No.[protected]which was not shown to me what they write on the service request form). On same day I got message at 16:25:08 secs that " GPRS has been changed and activated on your Airtel Mobile with effect from 21-may-10".
Then again I immediately contacted customer care executive and asked why my GPRS bill plan changed today without any request. Customer care executive explained without any request it can not be changed.He tried to convinced me that I definately did request to change my bill plan by any option either online or through SMS. He also tried to convince me that they have intimated me definately during my GPRS BILL PLAN CHANGED with effect from 06.04.2010. Either I ignored or deleted the message.

When I threatened to go consumer court about this issue then he replyed me , "yes you can go and don't call customer care again further. Even he said that he is going to stop my outgoing call service online and checked whether yor were getting any message or not.
So your bill is correct and no extra discount will be given. They charged me Rs,1248.95 instead below Rs300 If they charged exact bill plan( i.e. GPRS 2 GB free @ 30 p/50 kb Rental 98/" ). I have already paid Rs. 800 against the same bill.

Please look into the matter and looking fair justice as a common man. I can send you the bill through email then it will be crystal clear to you what's the problem

Regards,

somnath paul
cell phone no. +91 [protected] ( on same phone number problem arised)

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jitender sethia

from Mandya, Karnataka

Airtel — Excess GPRS charges & Services rentals changed

Airtel
Posted:[protected] by JITEN [send email]
EXCESS CHARGES GPRS

Complaint Rating:
I'm having the number [protected] since past 2.5 years. And on the same Airtel offered me GPRS Mobile Office at the rent of Rs 99 per month at the time of offering the connection. Everything worked well, but due to technical problem this service was not working properly on 19th March 2008. I complaint the same to customer care and they resetted the same service and i recieved the confirmation sms from Airtel that "MOBILE OFFICE IS ACTIVATED AND THE RENTAL FOR THE SAME IS Rs 99 PER MONTH, DOWNLOADING AND SURFING CHARGES ARE NIL"

but as per my current bill the service has been changed to Rs 499 per month from 24th March 2008, and they had charged Rs 935 in current bill. Also complained serveral times but now they say that this service is offered to me for Rs 499 only, also there would be no reversal to the charges. However all the shift managers comply to my words, because I had never asked to change this service to Rs 499. But i dont know why they are making fool o[censored]s.

I want to file a court case against Airtel, pls anyone state the procedure for the same.

Jitender Sethia
[protected]

Aman Sandhu

from Mohali, Punjab

AirTel — Automatically change of plan

Hello Sir,
I am using airtel prepaid no. [protected] from 2004 that i purchased this connection under Youth pack punjab scheme. In this scheme airtel offers wap servcies 99 rs. per month. Since 2004 i am using this service till 15 may 2009. Airtel deducted 99 rs. on 10 may and disconnected my wap servies on 15 may. I called customer care for this but they told youth pack services are withdrawn and all youth pack customers <sc 1013> are moved to normal service class<sc 1018>. Plz try to resolve my problem..

M. Jyothiprasad

from Pathanamthitta, Kerala

Sir,

I have talked to your 121 Customer care regarding unbilled amount clarification when it was shown in thousand digits. Then the executive attended my call told it is technical mistake and need not worry. Also, I would like to bring the fact that 15th Oct, 2010 I have received one SMS friends gossips, I called to that number and the persons spoken to me was in telugu every time. The itemised bill shown these all calls to Europe and charged Rs. 5460/- for 500 + pulse. However, I have paid Rs. 3, 000/- out of Rs. 8467/- bill amount and told the customer care today that I dont want post paid connection. Where I have paid Rs. 3000/- today, they said you can not change to pre-paid here and you have to go to KARIMNGAR.

Whatever the reason, I have paid Rs. 3000/- for my monthly usage out of Europe calls and want to stop Airtel usage today itself.

Kindly look into the matter to settle the issue and allow me to use the same mobile number for pre-paid.

Thanking you

M. Jyothiprasad, Qtr. No. B-3/2 PT., NTPC Jyothinagar-505 215, DIST; KARIMNAGAR (AP)

chetan chaudhari

from Mumbai, Maharashtra

Airtel — automatically change in plan

Dear Sir/ Madam,
I am chetan chaudhari having contact no. [protected].
sir i am using airtel service since from last 4-5 years, on friday 19th August i had talked with your customer care person regarding internet plan on my mobile of rs.98/month, he provided me all details & also sent all settings for internet coonection for my mobile.
on saturday 20th Aug I had recharged of Rs,. 98 at evening, I got 1 Rs. balance & my internet service gets started, while in replacement of this AIRTEL changed my Friends plan which on my no., all call rates, sms charges & so on, I am in very tension regarding this changes because your service provider not give any single clue regarding this changes before recharge or while on asking about plan,

So i FORCEFULLY request you to please convert my plan to same as that of previous one.
also u can call me or send me ur answer on my mail id [protected]@rediffmail.com.

this is on urgent basis & very immediate.

hgoyal26

from Bengaluru, Karnataka

Airtel — automatic plan change

I'm an Airtel Prepaid Sim Card owner since July 2009. I've been using 1p/sec plan for the last 1 year. I got a msg today that call charges will now be 1.2p/sec. Please elaborate and explain ?!!!!!!!!!