[Resolved] Airtel — Get charged for Caller Tunes that I never subscribed | |||
Hi: My number is [protected]. Airtel keeps sending me the messages that Caller tunes has been activated on your phone. For no reason, all of a sudden they deduct Rs. 30 for their caller tunes which I never subscribed in the first place. When I called their Customr service (which is very difficult in few attempts), the representative tells that he can deactivate the service but can not refund me the money. This happened almost 3-4 times and now I am very sure this is a systematic fraud by Airtel. Do not trust Airtel. Looks like everybody in my friends circle know it and therefore avoid Airtel. This has happened to many people and went unnoticed. I believe this systematic fraud is supported by Airtel management and therefore such malpractice must be fine by DOT. Airtel has collected a huge sum of money by this fraud and everyone should get their money back from Airtel if they subscribed to their caller tune services. Thanks Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Airtel/Prepaid connection. — Fraudulent deduction of charges for caller tunes.
CAJITEN FERNANDES410, Bhavanijyot Tower,
Bhayander (E),
Cell : [protected]
Date : 13th July 2010
To,
Customer Care
Airtel
[protected]@airtelindia.com
Ref.: Pre-paid connection no. [protected]
Sub.: Fraudulent deduction of charges for caller tunes.
Dear Sir/Madam,
With reference to the above mentioned subject, I would like to inform you that I have been using the above mentioned number for few years now.
In recent time, I have been getting the missed-calls from few unknown numbers and when curiously I dial the number back; my available balance is reduced for activation of some unwanted caller tune services. This has happened fewer times with me and even today i.e. on 13th July 2010, I got a missed call from “[protected]”. Being curious, when I dialed back the number, I heard some songs. I realized that I am again in the trap of fraudulent calls hence I immediately disconnected the call and checked my balance. I was surprised to note that my balance was reduced by around 45 rupees for activation of some caller tune services for which I never opted.
Being such a reputed organization, this kind of act with your loyal consumer does not suit your image and will spread sick feelings about your company.
In consideration of the above, you are requested to look in to the matter and take necessary action immediately. In case, no-cognizance is taken of my above complaint, I would be compelled to approach the respective consumer care authorities with the matter.
Thanking you,
Yours faithfully,
Cajiten Fernandes