[Resolved]  Airtel — Not receiving signals

DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Airtel DTH — signals not receiving

customer id no:[protected]

I have recently purchased airtel dth HD connection. it was installed on 25th of feb2011. 15 days it was worked properly. after that error was came.(error codeB001) signals are not recieving. I was called to customer care center on 13th of march2011. they have taken the complaint.they told that customer support engineer will come with in 24hrs.but there is no response till today. no body is taking response from customer care center. what is the use of this airtel customer care.

My name is neeraj ([protected]). I have been using Airtel since one and half years. I didnot face any issues till date. But recently two guys came to our house and changed the position of the dish. Ever since then we are not able to view any channels and we are getting the error code B001. Even after contacting Customer Care, it was of no use as no one turned up till now. I request someone to look in to this ASAP.
You can contact me at [protected]