Airtel — AIRTEL - Requesting ID/Address proof repeatedly

goodbdmn

from Bengaluru, Karnataka

Address:

Karnataka

Hi,

I have been using the Aritel Prepaid Mobile (98XXX73591 in Bangalore) since 2005, and the issues I am facing is that Airtel is requesting for ID/Address proofs again and again, and this is the third time that I got an SMS on my mobile requesting the same.

I try to call the customer care which gets disconnected, and fed up with this finally I again tried (Nov 17, 2010 at around 23:27 hrs) to call Customer care with my post paid connection and Mr. Manjunath picked up the call who was DEAF and couldn't hear me inspite of repeating each word. He said he will transfer my call to the concerned department, but after a while the call dropped and immediately got 10 SMS on my phone stating " We apologize for the incomplete interaction with us due to disruption of your call and so on ......."

My question is why is Airtel requesting for the ID & Address proofs again and again? Why Airtel is hiring deaf employees to answer the customer queries?

The customer service is pathetic and I guess this is to get more and more from the costomers when they call 121(0.50 paise / 3 mins), and if this repeats I will have to opt for other service, no point in continuing with this nonsense.

Ahmed.

998XX7659X

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Comments

goodbdmn

from Bengaluru, Karnataka

Hi Rakesh,

I ll be sending an email to you as per the email in response to my query above. However just to keep you informed that I had written to appellate authority and to nodal officer and got a prompt response from appellate authority but the later had was not bothered to reply to my email. According to Appellate they are not in receipt of any docs for my connection(I am using this connection for more than 4 years) and I had to resubmit the docs again at Airtel, Nandidurga Road, Bangalore amidst high drama by the unprofessional behaviour by your executives. They were aware that we (along with me other customers too) were helpless and had to submit the docs despite waiting for 2 hours. I Thank Mr. Mathews from this Airtel outlet at Nandi durg Road for his rude behaviour...

Unfortunately for people like me Number swapping will be a boon :(

thanesh

from Chennai, Tamil Nadu

Airtel — Requesting Address proof repeatedly

Hi,

I have been using the Aritel Prepaid Mobile (97410XXXXXX in Bangalore) since 2010 Oct, and the issues I am facing is that Airtel is requesting for Address proofs again and again. And my incoming & outgoing calls, messages everything blocked.

So i called from my friend mobile to customer care (they deduct 0.50 paise / 3 mins) and gave my address details and recovered my number again.Again i got a message after 3 weeks "your address proof and id proof are not matched with our database and your connection ll be deactivated".

My question is why is Airtel requesting for the ID & Address proofs again and again?

My friends also facing the same issue and customer care deduction 0.50 paise / 3 mins (new business in airtel ) . So we are plan to change other services instead of continuing with this nonsense. We are using Airtel past 6 years in Tamil Nadu. We haven't faced these kind of issues there. We were disappointed a lot and move to other good services.

Thanks !!!

Thanesh.