Airtel — Network Issues - Not resolved

abinashpatra

from Noida, Uttar Pradesh

Address:

Karnataka

I have been having issues with Airtel network in my residence regularly and in office some times in last 5-10 days. Issues is am not been able to reach and talk to the customer care office as it gets disconnected. Most of the times it gives connection error, call not allowed issues.

After I wrote to them on 30th May,and after 3-4 days I got one email asking for lot of details. Suddenly I got 5-10 SMS and email saying your query is resolved. Today morning I got a call back from customer care office regarding the same. However I got another email yesterday asking for same details again.

Am not sure, which query is resolved, which query is not. Absolutely no resolution to the network issues.

Pathetic service.

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Comments

abinashpatra

from Noida, Uttar Pradesh

Dear Rakesh,

Just now (13th June 2011 - Around 2.15 PM), I got one call from some one asking me about the details. Though i had sent all the details in an email dated 31st May to the email ids "[protected]@in.airtel.com" & "[protected]@airtel.in", your people still do not have that information and every time they expect the customer to be in a position to answer the queries. When I said I cannot give the information and please refer to the email dated 31st May, she said query cannot be resolved. And now I have received couple of sms stating the query is resolved.

I mean what is this kind of query resolution? You guys are cheating the customer, there is not interest in resolving the problem.

The number I had received the call from is [protected].

abinashpatra

from Noida, Uttar Pradesh

Hi,
Probably you didn't read my response sent to you in email (to [protected]@in.airtel.com) and in the same thread here on 13th June. Please read and respond.

Abinash