[Resolved]  Airtel — Modem not working and warranty statement changed

Address:

Karnataka

Respected Sir,

This is regarding modem issue that i am facing from last Tuesday (11/Oct/2011). Raised an issue on next day(12/Oct/2011) early morning. It's been said that issue will be closed on earliest by 14th Oct 2011. Nobody called me and checked my modem on 12th/13th/14th of October. But my old complaint has been closed by Airtel Technical representative without any confirmation. We raised another complaint on friday (14/Oct/2011) and Airtel customer support said they will solve the issue by 5:30PM same day. But nobody turned back that day also. We called up customer care close 20 times till now. Talked to two supervisors also. Everytime what we hear is , they will come and check it by 8 PM or As Soon As Possible. But noone ever came and check the modem. Without even checking the modem, Airtel technical person claims that it is a modem fault and i have to buy a new one.

Another issue is, i bought the Airtel Beetel modem from Airtel on Last February (06/Feb/2011).
I have a bill given by Airtel technical person. And we have been said that modem is with One year warranty. Now we are facing the issue with the Modem and Airtel claims that Company changed the policy so we can't replace the modem. I understand that company has the right to change its policy but whatever products sold with warranty should be supported. Company should not change that warranty statement. We trusted Airtel statement and bought the modem.

I work from home and because of this issue i have wasted two full days of work and i now commute to a different place for work because of this issue.

Multiple issues:
1. Nobody came and checked the modem status.
2. Airtel technical person closed the issue without confirmation
3. Airtel changed the warranty terms without notice.
4. My product is on warranty and Airtel is not ready to replace the modem.
5. Customer service is very poor.

I want someone to solve the issue and replace my power adapter or modem (whichever is
faulty).

Thanks
McEnroe.


Details in summary:
A/C No: 16157563

Old Complaint: 5529036
New Complaint: 5667852

Issue: Modem not working

Status: Not checked by Airtel Representative

Issue Duration: One week

Modem bought on 06/Feb/2011 from Airtel (Shilpa Tele Services(India Pvt Ltd))