[Resolved]  Airtel — negligence in service

AirTel — NEGLIGENCE IN SERVICES

I Pawan Kumar R/O of 4J NH4 NIT Faridabad SGM Nagar Haryana is the user of your Mobile prepaid services I am using an Airtel mobile no [protected] from the last five years. In the month of July I have purchased a new Nokia cell phone (N 73) with IMEI No.[protected]. In the month of August, I have subscribed for Internet services on my above said Airtel connection. After 4-5 days of subscription of internet connection I got to know that some one is using my connection as the Balance amount in my phone is deducted automatically without using. I think some one has hacked my mobile as airtel is using unsecured internet connection. I have noted that some one is illegally dialing some international phone numbers through my phone details of dialed numbers are as under:-

1. +[protected]
2. +[protected]
3. +[protected]
4. +[protected]
5. [protected]
6. +[protected]
7. +[protected]
8+.[protected]
9 +[protected]
10 [protected]

That I have reported the above matter to airtel call centre and airtel office (OKHLA) several times but my problems have not been solved yet. I have suffered huge financial loss and mental pain by the above said act of airtel.

I therefore requested you to kindly look into the matter and refund my balance amount which has been illegally deducted from my airtel account otherwise the abovementioned act is indeed regrettable and highly unbusiness like. On account of your aforesaid dereliction of duty and failure and neglect to rectify your defect in service , You are hereby requested to remove the said defect in services and pay the compensation for financial loss, mental pain, agony and loss of goodwill failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances such proceedings, both civil and criminal as are warranted by law ,besides filing a complaint under the statutory provisions of Consumer Protection Act, exclusively at your own risk, cost, responsibility and consequences which please note.

AirTel — Negligent service

Dear Sir,

my mobile no. for Prepaid Airtel connection is [protected]. I have converted my Post paid service to prepaid on 10th Oct 2011 with all the documents and photograph submitted. After that my service for prepaid has been activated. but on 20th october Airtel has suddenly barred my outgoing facility without any intimation. When I visited their Splendid Tower, secunderabad office, they said that the documents I have submitted were handled by a trainee who has not scanned the documetns properly and I need to submit all the documents with photograph again.

Firstly they had to intimate me prior to debarred my outgoing facility and should not harrass me to provide all the documents again. They must have those documents hard copies in thier archives, but still they are asking for fresh copies.

To,
the incharge,
Airtel,
Subject :- negligence in repair of my landline and broadband internet connection.
Sir,
I am Gopendra Singh Dixit. My landline number [protected] was dead since 08-06-13. I filed complains on customer care number for so many times and talked to junior representatives and with so many floor supervisors of your customer care centre also but of no use. They promised me every time to repair the problem as early as possible but they really didn’t bother. हद तो और भी हो गई जब आपके supervisors ने दो बार तो यह भी बोल दिया कि आपका फोन तो चालू हो गया है और कल शाम को आपसे ही बात करके confirmation लिया कि फोन चालू है . मै उनको ज़ोर से चिल्लाया कि फोन बंद ही पड़ा है और किसी ने भी मुझसे कोई confirmation का बात नहीं किया है .
Your representatives kept me telling that your technician team has examined my site and they have sorted out that there is one major fault in cable and that will take 2 – 3 days to repair.
BUT THEY WERE LYING ONLY. NOBODY VISITED AT MY PLACE AND YOUR TECHNICIAN TEAM WAS REPORTING FALSELY ON PAPERS.
On 17-06-13, one technician came to my site and shown me that there was only a minor cable cut and he repaired it within ½ hour.
So, now you see that what is the problem with your workers. My hospital’s phone was dead for one week and I was talking with your junior and senior representatives for so many times. But they didn’t take it seriously. Don’t you think that you should take stringent action against it ?
And last of it that my hospital phone was dead from 08-06-13 to 17-06-13 so reduce the bill amount for days in which the phone was dead.
Thanks…
Gopendra Singh Dixit.
Phone number - [protected]
I HAVE POSTED THIS MAIL TO AIRTEL AND SENDING A COPY TO YOU.

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