[Resolved]  Airtel — Deduction of Money from Main Account

Address:

Darjeeling, West Bengal

Hi,
I am Ritesh Mittal and my airtel mobile no is [protected], I had 760 MB(approx) of net surfing in my account on the 4th of September evening and Rs 318(approx) bal in the main account but on 5th of September morning when I checked the balance it was showing 0 MB in the net surfing account and Rs 29 in the main account. When I inquired why the balance had been deducted from my account it was said to me that it was due to net surfing from the number. When I checked the amount of last data usage in my mobile it showed me around 220 MB. Then I again called up the customer care and they took my complain (Complain No CBDCC[protected]) and told me that my issue will be solved by the 6th of September 2pm but the issue still exist and facing a lot of problems.

I also have one more point that if I was haivng 760 MB of net balance on the 4th of September(which was agreed by Customer Care) then according to airtel's surfing speed which is at the most 18KB/s it would take near about 12hrs minimum to finish up the net surfing balance and then to deduct my Rs[protected] it would take another 1 hrs.
In total it would take near about 13hrs but the difference in my checking balance was only 6hrs.
So how is the deduction possible.

Calculations:
760MB*1024= 778240 KB
778240/18(KB/s)=43235 seconds
43235/60= 720 minutes
720/60= 12hrs

Please Help me out.