[Resolved]  Airtel Landline / Broadband — Landline Disconnection

Airtel Landlines — Disconnection

my lls[protected] and 45058338 were once disconnected without any reason...i had no outstanding dues or any other issues...they simply disconnected the line...repeated queries with customer care, appellate etc provided no valid details.

Now, when i wanted to shift my lines to another place in the same city...first they said that the number will be fully changed and new number will be given. When I pointed out that AIRTEL was all along promoting their ll sales by telling that the number will not change for shifting within the same city. In fact, at the time of selling their lines to me, they promised me this.

after prolonged discussions, they agreed to keep the last four digits intact and effect the shifting. So far so good...

And this morning when I dialled my LLs...the anouncement is " THIS NUMBER DOES NOT EXIST"...

From : - Sumit Garg Date:[protected]

House No. 3108, Sector-38

Chandigarh Road, Ludhiana





Subject:- Disconnection of Phone No.[protected]



I had requested for disconnection of the above phone number on[protected]. Request number for disconnection informed by customer care service representative as 1245745. I was informed that disconnection shall be done with in seven days. On[protected], I talked to your customer care representative again and wanted to know why disconnection has not be done. He informed me first that there is no request with him. When I informed him that after receiving the request, I have received a few phone calls from Airtel for reasons of rejection. Then he connected me to some concerned representative, who informed me that as per record I have withdrawn my request. I retorted that back that I have not withdrawn my request. Your record is totally wrong. Then he gave me complaint number 39146710, which was also confirmed by SMS on my mobile phone number[protected]. It was informed that he will get back to me on[protected]. I told him that telephone should be disconnected immediately as per my request dated[protected] otherwise I will not responsible for payment beyond[protected]. Although[protected] has also passed, my telephone is not disconnected so far.



I am informing the above facts for your information and record for needful action of disconnection of Phone from[protected].



Hoping for immediate action.





Sumit Garg

Dear Mr. Rakesh,

Its really disappointing that even after 45 days of placing my request for disconnection, I am still writing emails to your delhi branch, calling cust. care, visiting IT park office in Chandigarh, no resolution has came up.

I have been given a waiver on my bill and was asked to pay a final due of Rs. 242. I have paid FULL AMOUNT THAT WAS OUTSTANDING and have been requesting you guys to please disconnect my landline and provide me NOC with no dues remaining certificate, but even Incoming / Outgoing Calls have not been barded.

Could you please explain why you guys are taking such a long time to disconnect my connection when I have paid all dues, surrendered my instruments etc ?

Initially on 27-Sept-2010, I was told that disconnection process takes 7 days ? and now its already more than 45 Days . WHY ?