[Resolved]  Airtel Leased Line (Account #[protected] — Refund after Airtel admitting failure to provide connectivity

Address:

Tamil Nadu

From: Aho Bilam [mailto:[protected]@careeroneindia.com]
Sent: Thursday, March 11, 2010 7:53 PM
To: 'Care TamilNadu'; 'cfm.[protected]@airtel.in'
Cc: 'baskar.[protected]@airtel.in'; 'jacop.[protected]@airtel.in'; '[protected]@careeroneindia.com'
Subject: (a/c #[protected] Please close the account and give me full refund tomorrow morning.

Hi all:

In spite of all your attempts to support what you have sold, nothing has worked out and we have not got basic voice capability through our lease line.

It has been a big disappointment and we have spent 3 full days and lost over Rs One Crore of business. Our customers have also lost lot of business opportunities with this.

Please admit that your technical trouble shooting staff has been unable to successfully implement and trouble shoot the system. To a person, all senior staff have failed in providing us the solution.

We are a small company and cannot afford down time like this.. We are moving to another service provider today evening.

If we don’t hear from you, about 100% refund of both 1st month fee and installation fee ( it is Airtel’s failure due to technical reasons and not our cancellation due to business reasons), we will be constrained to take drastic measures.

We need 100% refund of all payments made to us. Please ask the concerned person to come and give the payments tomorrow morning.

Aho Bilam
Director and Business Head
CareerOne Solutions IPL
771, 3rd Floor, 80 feet Road, Koramangala 4th Block, Bangalore 560034 Ph:[protected]
20 Gopala Krishna Road, T Nagar Chennai 600017 Ph:[protected]
www.careeroneindia.com
Cell: 91-[protected](BLR)