My complaint is against the letters being issued regarding outstanding dues on our mobile No [protected] issued in the name of Mrs Anju Sawhney, H No 210, Model Gram, Ludhiana.(Account No [protected]). The last letter received in this regard was dated 04.08.2011 for a demand of a net outstanding of Rs 775.29.
In this regard I would like to bring the following facts to your notice:-
i) The above mobile phone was disconnected in March 2011. This has been documented and the reference No is 36337267.
ii) It may please be recorded that every time we received a call from your field staff or one of your officers, (and believe me the follow up is from N number of people , (none of whom is aware that the issue has already been discussed again and again )they were told very clearly that the mobnile has been disconnected in the month of March 2011 and that they should check up the record and send us a bill upto March 2011, which will be duly paid. However, either because the field staff approaching for payment are non professionals or whatever the reason is, the issue is still open, and we are continuously getting notices from your end.
iii) The issue was also discussed with your Mr Jatin and then Sh Prince and lastly with Sh Gagagndeep Bedi and the entire issue was clarified to them.
Sh Bedi confirmed that all the information as provided by us was correct. He further conformed that even though the mobile No. was disconnected in March and is duly documented, even then charges are being levied.
Sh Bedi was also requested to ensure that we be sent a full and final bill upto March 2011 which will be paid by us instantly, to which he readily agreed.
iv) However , we are pained to point out that inspite of all these efforts from our end, we have again received a notice from your office wherein the following is mentioned," If payment of Rs 775.29 is not received immediately we will pass on the matter to our solicitors with instructions to commence legal proceedings".
This we feel is the height o[censored]n professionalism especially in a company with the name and fame of AIRTEL.
It is requested to please pass necessary instructions for an immediate stop to such un professional approach and confirm the balance due to us upto March 2011, ie upto the date the mobile No.was disconnected.
This payment shall be made immediately by us.
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It is requested that instructions may be issued to all concerned to refrain from approaching us till the issue is finally settled.