[Resolved]  Airtel — Extra Money being charged or services which were never requested

Address:

Maharashtra

Extra Money being charged or services which were never requested

Dear sir/Madam,

I, Someshwar Parate, Airtel's postpaid customer under corporate CUG scheme and availing your services under Bill Plan - ALC 149 Plan - MH, since April-2008 in the city of Pune.

I never wanted to escalate against such reputed establishment on this Public Forum, but since last couple of months, I have been observing that charge of Rs. 30/- being lavied for some services under "SMS Others to # [protected]". I am not aware of this service rather never requested for any or dialed/SMS this number.

Seeing this charge on my Oct-10 bill, I have called CC and got this charge reversed and was really thankful for their cooperation. But, the same I am seeing in my Nov-10 bill as well. I againg gave a call on 198 and registered a complaint (#[protected]. But this time, charge hasn't been reverted but asked to wait till resolution about this complaint comes and I was told that somebody would call you about this.

It is really frustrating and I don't see any way to understand, what AIRTEL is expecting by doing so.
Charging for unnecessary reasons or for those services which were never asked is something like harrassing the people.

I request “Airtel Top Honchos/Concerned Authorities/Circle Authorities” to look into matter and stop being fooled customers.

Awaiting for your positive reply and action


Regards,

Someshwar Parate
PUNE, Tech Mahindra.