[Resolved] Airtel — start of services without knowledge

sachinexpress

from Panaji, Goa

Address:

Maharashtra

i have airtel connrction for mobile post paid since last 6 years. recently i purchased
new mobile c7 nokia and requested for monthly rental towards mobile internet thro mobile offive. i had downloaded just 5/6 songs which were below the 2 gb limit.but now they have sent me bill for rs 788/- saying that you have downloaded hungama games [ infact clicked gaming link via airtel live and also you have started rs 5/- day gaming services .but the real fact is that i have not clicked any game link nor i have opted for any gaming services .how airtel can charge me for that? also they are orally telling me [ on 121] that these are gaming carges but in the bill they are mentionong it as other messages charges.this is bad cheating by airtel.i called 121 which is customer care no but nobody is bothered to solve my querry?how i should i fight against such cheating by airtel?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pradhyumn_16dec

from Mumbai, Maharashtra

AirTel — Without inform Start services

Dear Sir,
I am using Airtel services since 7 years. Since 1-2 years , the provider START a services without any information and the money is deducted from the balance. I have informed at customer care, but the problem is not resolved.
Please solve the problem.

sachinexpress

from Panaji, Goa

AIRTEL HAS STARTED ZERO RENTAL PLAN FOR GPRS WITHOUT MY PERMISSION AND WITHOUT MY SMS OR ORAL REQUEST.ALSO THEY ARE TORTURING ME TO PAY SUCH GPRS CHARGES IMMIDIATELY.I TALKED TO AIRTEL CUSTOMER SERVICE EXECUTIVES BUT THEY ARE DISCONNECTING MY CALLS AND GIVING ME WRONG INFORMATION.PLEASE HELP ME AND ASK AIRTEL TO WAIVE SUCH ILLEGAL CHARGES. THEY HAVE NOT INFORMED THAT THEY HAVE ACIVATED GPRS ZERO RENTAL PLAN.I HAVE NOT USED THEIR SERVICES EVEN
THEN THEY ARE PRESSURISING ME TO PAY GPRS CHARGES. PLEASE PLEASE HELP ME AND ASK AIRTEL TO REMOVE SUCH ILLEGAL CHARGES TOTALLY. HELP NEEDED AT THEEARLIEST AND ALSO INFORM PUBLIC TO BE CAUTIOUS FROM SUCH CHEATING BY AIRTEL.