[Resolved]  Airtel — deduction from main balance

Address:Maharashtra

I am customer of airtel company.on 23rd Oct. I made recharge of rs 98 as internate pack for mobile no.[protected] . The scheme is Upto 1gb downloading possible by the above plan.but whenever I activate internet on my mobile , airtel deducting money from my main balance, airtel is cheating with all customers ,what is the use of scheme for we are paying rs 98.
Please register my complain against airtel company and give me relief..
Adv.Rajesh wankhede
Anand nagar, hingoli, Maharashtra
Pin.431513
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Aug 13, 2020
Complaint marked as Resolved 
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Dear sir,
Today I recharge my mobile with 23 rupees s.m.s pack. I got 250 free s.m.s and no other detail regarding sending of bulk s.m.s in a day. I send more than 100 s.m.s in a day to my friends. This is the first time I send more than 100 s.m.s in a day. But after 100 s.m.s they charged 1 rupees for each s.m.s and in this process approx. 75 rupees are deducted from my account. I did not get any alert message or information about using bulk s.m.s in a day. I talk to customer( Mr.Kapil and Subhash) support at 198 number but they did not give me any satisfied answer. Infact they told me that they have send a alert s.m.s regarding this but i did not get any such message. Please verify that why they telling lie to the customer if they are doing their duty properly. It is company's responsibility to give proper information in advance to the customer and do not keep customer in dark. I request you and the company to refund my balance after proper enquiry.
Thanking you
Vikram Singh
[protected]
you should check with the setting as i also had same problem. once remove any homepage if set in the settings...
Dear sir,
Today I recharge my mobile with 23 rupees s.m.s pack. I got 250 free s.m.s and no other detail regarding sending of bulk s.m.s in a day. I send more than 100 s.m.s in a day to my friends. This is the first time I send more than 100 s.m.s in a day. But after 100 s.m.s they charged 1 rupees for each s.m.s and in this process approx. 75 rupees are deducted from my account. I did not get any alert message or information about using bulk s.m.s in a day. I talk to customer( Mr.Kapil and Subhash) support at 198 number but they did not give me any satisfied answer. Infact they told me that they have send a alert s.m.s regarding this but i did not get any such message. Please verify that why they telling lie to the customer if they are doing their duty properly. It is company's responsibility to give proper information in advance to the customer and do not keep customer in dark. I request you and the company to refund my balance after proper enquiry.
Thanking you
Vikram Singh
[protected]

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