Airtel Maharashtra Circle — GPRS not working from last 10 days even after registerling 2 complaints

YogeshNigal

from Pune, Maharashtra

Address:

Pune, Maharashtra

Sir,

This is Yogesh Nigal, and i have been using airtel since 2006. It was a prepaid number, but recently i converted it to postpaid and was using GPRS on it. But since 22nd April 11 i was not able to connect any site on my mobile so on 23rd i called up customer care and specified my problem, and as they told i did changed my settings but there no progress so i registered a complaint (Complaint Number :[protected] on 23rd evening at 5 PM and i was told that within 10 days my problem was resolved. But after seeing there is no action being taken on my complaint i called up again to airtel customer care on 30th April 11 at 10 AM. I had a talk with the concerned officer and she said i have again register a complaint and she will talk with the GPRS technical team and call back within 4 Hrs but did get any call from airtel... my complaint number registered on 30th April 11 is 37174025.

Airtel is giving very poor service to its customer...
Am planning to change the service provider as i dont want any head aches of keeping on calling customer care and keep registering complaints...
There is no use of registering complaints in airtel as no actions are taken on it..
Today is 9th day since i have registered my first complaint but till now no action......
I think i will have to pay airtel Rs 98 for not using GPRS...

Regards,
Yogesh.

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Comments

YogeshNigal

from Pune, Maharashtra

Sir,

This is Yogesh Nigal, and i have been using airtel since 2006. It was a prepaid number, but recently i converted it to postpaid and was using GPRS on it. But since 22nd April 11 i was not able to connect any site on my mobile so on 23rd i called up customer care and specified my problem, and as they told i did changed my settings but there no progress so i registered a complaint (Complaint Number :[protected] on 23rd evening at 5 PM and i was told that within 10 days my problem will be solved. But after seeing there is no action being taken on my complaint i called up again to airtel customer care on 30th April 11 at 10 AM. I had a talk with the concerned officer and she said i have to again register a complaint and she will talk with the GPRS technical team and call back within 4 Hrs but did get any call from airtel... my complaint number registered on 30th April 11 is 37174025.

Airtel is giving very poor service to its customer...
Am planning to change the service provider as i dont want any head aches of keeping on calling customer care and keep registering complaints...

There is no use of registering complaints in airtel as no actions are taken on it..

Today is 9th day since i have registered my first complaint but till now no action...

I think i will have to pay airtel Rs 98 for not using GPRS...

Regards,
Yogesh.

YogeshNigal

from Pune, Maharashtra

Hi Rakesh,

Sorry to say but your people are just working and non of my complaints are solved yet..

you are talking like politicians who just give assurance but after elections no results...

and i dont want such kind of assurances...
Airtel does not give proper service to its customers..
Today morning an appointment was fixed to solve my problem at 10 Am. I was going to get a call from ur technical people to solve my problem but till evening no call. U need not do any drama of taking appointment o[censored]r customers to solve there problems i[censored] cant keep up ur promisies..

Regards,
Yogesh.