Airtel — Mobile Number deactivated because I requested for number portability

Address:

Dakshina Kannada, Karnataka

I work here in Mangalore and I wanted to change my plan for this number ([protected]) from Postpaid to Prepaid.
I visited the Airtel service center in Kottara(April 25), Mangalore requesting for the change. They asked me to get some Identity proof which included PAN, Ration Card etc. Upon providing the photo copy of ration card, they said that the photo was not very clear and would require a much more clearer photo. Unfortunately, none of the photocopies I provided over the next few days made them happy. They suggested that I go for a ‘Lighter Copy’ which is supposed to give a much better picture clarity. After a day or two, I took all sorts of photocopied documents (PAN, VOTERS ID, DRIVING LICENSE etc) to them. I believe that it was definitely in an acceptable clarity level. When I went there, they asked me to come in the next month(May) to submit the request because they have already achieved their targets for the current. I pleaded further to consider my request, as I was finding it very difficult to find time to do all this repeated nonsense in between my daily work. They told me bluntly that they cannot do anything about it and were not interested to take my request. I was fed up running around to your service center just to submit this simple request.

I have been a loyal customer to AIRTEL from the past 10 yrs now but in many instances encountered over a period of past one year, I have observed that their service quality has deteriorated badly. I no longer feel proud or good to be associated with the Airtel brand and thus wanted to shift to a new service provider. So I applied for Number Portability.

Someone from airtel office called me and pleaded to continue with their service and they gave me a Service Request No. 37218417 which would address my request for postpaid to prepaid conversion. I agreed. After that my mobile has totally stopped working(May 5th onwards). When I called their service center asking for the status, I get an answer saying that my connection has been released and the number is no longer available. I guess airtel just wants to trouble the consumer by inactivating the number for having applied to number portability. If they are not interested and incapable of providing any reasonably good service, they should accept the reality and have the courtesy to inform the consumer that the number is being disconnected and the reason for the same.

I have recieved hell number of calls from some clowns in Airtel apologising and saying that they will set it right. Nothing has happened till date. I have already bought a new connection too. After all this harrasment, I just wanted a confirmation to me that this number is disconnected and no longer in my name for whatever reason. I want a confirmation from them that this number is disconnected and the reason for disconnection. Let me just throw off that SIM. I don’t want to get some other issues on a future date due to your half baked services. But even that is not done till date. I have not yet paid the bill for the month of april which was due 2 days back because i have no guarantee that these clowns will even refund my security deposit.