Airtel — MISCONDUCT AND MISGUIDANCE FROM AIRTEL

Address:

Sangrur, Punjab

SIR,MY MOBILE NUMBER IS [protected]
On 23rd april,2012,time 9:07am I send a message of port to company.I am currently an airtel user and on the same day airtel representatives called me from [protected] on 11:42 am,they told me that why I want to port out my number and I said that your call rate is too high for me and then they gave me following offers.
You got airtel to airtel 20paise/Min for 2 months free
airtel to others 40paise/Min for 2 months free
and for another one month you got this benefit by daily deduction of rs 1 from your mobile balance.
I said it was okay with me and they told me that you get your benefits within 24 hours

and after 26 hours I.E. On 24th april 2012 on 14:18pm.I called on 198 and said that I still DID not receive any benefits from your side and they said that DID you send any message to cancel the port and I said no.Then they said me you just send cancel po to 51619 and when you send this message you will get your benefits and they disconnect the phone.
And in reply from 51619 I received a message that your mobile number series is not received is not registered in the system for this service.

And I called them again on 26th april 2012 on 9:38am and I said that I still didn't get any benefit from your side and they said that DID you send the message for cancel port.
I said yes,then they said what message DID you send and I told to them I send cancel po to 51691 and they said that this is wrong.And I told to them this message is told by your employees on previous day and they said that you have to send another message which is cancel po 612122(my port ID) to 51619 and still I receive the same message your mobile number series is not received is not registered in the system for this service. And I told to them that I received the same message.

And then they said to me that I will transfer your call to my seniors and they transferred to to collector department to senior supervisor ms. Rasleen and rasleen initially said to me that according to us you got your benefits within 6pm to 8pm of 24th april 2012, and I said that I DID not get nay benefit and she said you got the benefits.And I asked her to hold the number and I will call the number and when I called the number of airtel they charged me 10paise for 8 seconds that means I didnot get nay benefits.And I said to them I charged 10 paise/Minute.
She said call me after 4 hours because the number which you dialled is shown after 4hours in our system.
And I said to them I didnot get any benefits.And she talked very rudely to me call me after 4 hours I am unable to help you.