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Airtel

Airtel — Misleading Customer

Address:Bangalore, Karnataka

I have recharged my airtel nomber with discounted tariff recharge of Rs. 97 having validity for 2 months. The benefit of the same is mentioned as 1.2p/2sec all India for 2 months (1st min of the day to be charged at 2p/sec) (IT IS COPY AND PASTED FROM THERE WEBSITE). so it clearly tells first call of the day would be charged Rs. 1.20 per minute and later 1.2 Paise for 2 seconds.
But as i was using it i observed on calling land line i was charged additional and i was ending up paying 2.5 Paise/ 2 Sec. When i called customer care they said it is 2.5 paise/2seconds for land line.
This is misleading. they have to update the website or give me the benefit. I wouldn't have recharged for discounted tariff had i known it previously.

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Comments

Namaste ( harishgparmar),

This is to inform you that your concern listed on 23 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Reply
Namaste ( harishgparmar),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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