Airtel Mobile 3G — Fraud and Cheating : Free plan and 3G internet usage billing

Address:

Bangalore, Karnataka

Hi,

I had bought a sony erricson xperia handset in December and asked airtel to enable 149 (2GB) plan on it. After sometime I had noticed that 3G was enable on my device. I had immediately called customer service and asked them to put me back 2GB. But customer care officer said that there is a 3 months free(500MB) 3G offer on my device, so asked me to continue with it. Even after that I had asked her to disable 3G service as I wasn't sure when it would get over. But customer care officer somehow convinced and said that I will be put back on to 2GB, 2G(149 Rs) plan after free plan over.

When I saw my this month mobile bill I was shocked to see that I had got bill of 5300+ Rs and out of which 4840+ Rs for 3G internet usage(450MB), which I had never asked them to enable it.

My earlier usage limit was just 1800 Rs, so ideally I would have got some intimation mail/sms after my usage limit. But now I can see that it has been increased to 6200 Rs without my consent. How can they decide on my limit and increase it without my consent? At the end I am going to pay the bill not airtel executives....

I had called airtel customer care on 7th April 2012 regarding this issue and customer care executive told me that some person from airtel will call me within 11th April 2012, 10 am and talk to me regarding the issue. Nobody had called till 11 o'clock today. So I had called myself to check the status. Customer care executive told me that someone will call me by end of day and discuss about the issue but I got sms saying that my complaint is closed immediately after I had ended call with customer care executive...

When I had again called customer care executive to check same, she had started giving all non-sense reasons and disconnected my call..

My Mobile No : [protected]
Complaint reference no: F[protected], 43005442

I have been using airtel since last 5+ years and I am feeling that these people have badly cheated me and their customer care executives had given wrong information about free offer and plan...

So I kindly request you to help in this regards....

Thanks,
Motilal Jadhav