[Resolved] Airtel Mobile Connection — Automatic deduction of balance due to VAS download

kshailesh33

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

My airtel prepaid no. is +91 [protected]

I just received a message saying "your account has been debited 10.00 INR for your last VAS download." I dont know what VAS stands for and what sort of service it is. I didn't downlonlod anything, I have not opted for any such schemes so why they have deducted amount from my account.
I Just want to ask how can the company deduct the amount from the balance without any intemation and more over the person didnt even apply for that service.
Hope they have a better explanation for this act.

Puja Roy

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kshailesh33

from Mumbai, Maharashtra

Thanks for your quick reply, but my account is still not credited.

I will not like to receive any of the marketing call or message or any schemes from now on, and make sure you take the customer into confidence before deducting from his/her account.

Puja Roy
+91 [protected]