[Resolved] Airtel / Mobile — activation of caller tune

grajesh

from Lucknow, Uttar Pradesh

Address:

Darjeeling, West Bengal

On 6 Dec, received a call from customer care regarding activation of caller tune. Replied as not required. Then said another msg will follow then reply in negative for that, caller tune will not be activated.

Next day 7 Dec received a Msg at 1545 h that caller tune has been activated and Rs 30 has been deducted for service.

Since then called customer care three times on 7 Dec and every time same reply "system under updation" cannot process request, contact after one hour . Mean while the call is being charged.

On 08 Dec same thing happened, two times replied same (system updation in progress". After a request to talk with supervisor , Mr Tarun Karmakar came online. When explained the problem he siad it cannot be so, as we will not activate unless a request is placed from customer.
When told It happened that caller tune was activated from your end, he refused that and stated that it happened as customer (I) requested. Moreover, facility can be deactivated but money will not be refunded. .I[censored] want u can complaint.
Finally the facility was deactivated around 2315 h but the Rs 30 charged was not refunded.
Now I have to paid Rs 30 was deducted for activation, every time calling charges amounting to Rs 5-7 deducted. Is it fair,

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Raju Tambe

from Mumbai, Maharashtra

AirTel — Activation of hello Tune

Since I Have Not Activated Hello Tune On My cell No-[protected] But It is activated from their end So I want my reversal.so pls do the needfull as soon as possible

S V RAO

from Pedana, Andhra Pradesh

Airtel Mobile — ACTIVATION OF CALLER TUNE ON MOBILE

SIR,
My mobile No is [protected] (air tel prepaid) maharashtra. On 03 Nov 09, the caller tune (song ) was activated on mobile without my request or demand. I called up on 05 Nov09
airtel help line and the supervisor in airtel call centre has assured that the activation has been done mistakenly and the Rs 45/- was wrongly deducted my account, also she said the said amount would be returned to my account. On 13 nov 09 the deaction of caller tone was not done and i called up the help line . The operator said that I have activated myself and the money cannot be refunded back. I insisted that I would talk to their manager .
The manager on duty mr Arif mohammed said that the amount of Rs 45 canot be refunded back and the service will be deactived immediately. After 3 hours i checked that the service was not deactived and I called up again and demanded to deactivate it.

The airtel has of its own has activated the caller tone servie on my mobile and they say that I my self have activated it which is not correct. This is not fair and a necessary action may please be initiated against them

santoshji

from Chennai, Tamil Nadu

Airtel — activation of hello tune without demand

I have never demanded or activated any hellotune service from my airtel mobile no.[protected]. on 2nd of october at 8.00 am I have received a message that I have been charged 30 Rs. for above service.
On birthday of Bapu I think what to do in such situation, when looted without sensation.

neerav dixit

from Aurangabad, Maharashtra

Airtel — false activation of caller tune

I am AirTe customer [protected]. i have received an call from [protected] at11.39a.m. at 06/10/2011.and asked me to select acaller tune at alower [protected]@rs10per month.Ido not selected any option and disconnected.Just afterA MESSAGE RECEIVED and Rs35 dedected from my account. I COMPLAINED IMMIDIATELYat customer care and informed about this and requested to stop this and refund amount deducted.he agreed anddeactivated and said to me you will receive balance with in an hour.message received for the same at12:11p.m.after this a message received from customer care 121that amount has been transferred to my account. but no balance transffered to me.again I contected to customer care he checked my account and transffered the call to sr. executive.he gave no response.I tried again and again but no result

it is a froud . pl enquir the matter and pannelised the company for this.Pl.informe me about the action taken. .