Airtel Mobile Delhi — Extra bill from last 09 months

Address:

East Delhi, Delhi

Complainer:

AMIT ARORA
Please Contact me on: [protected]

Complaint Against:

Airtel Mobile Delhi

[protected]@in.airtel.com

Nodal officer,

Appelate Authority

Dear Sir/Madam,

I have taken a new postpaid connection no. [protected] w.e.f. 25th Feb, 2012

As told by Mr. Sachin (Airtel Sales Representative) before taking this plan that i have

i) Charge of All A2M calls : 0.30paisa/minute
ii) There are no charge of CUG (calls in DMRC corporate group) i.e. all CUG calls are free
iii) 400 minutes local A2M (Airtel to Mobile local) free at any network
iv) 100 Local or national sms free

But from the very first bill (i.e. from March 2012 bill) Airtel are overcharging me as follow:

i) All A2M calls are being charged: 0.50paisa/minute
ii) I have not been discounted full 400 minutes A2M local calls (some of the calls have been discounted and some have been charged).



After lodge several complaints in Each and every month, Airtel 121 executive had admitted their mistake and give me waive off of my extra charge and every time promised me to never repeat the problem.

But from the month of September they are telling me that they have activated 400A2M discount package, and they are giving me full discount.

I never says that they have not activates 400 minutes A2M toppings, but my problem is
i) They are charging me all calls @ 0.50 paisa/minutes, instead of 0.30paisa/minute
ii) They are not giving me full 400 minutes (400 pulses as per bill)
iii) For Example In Oct-2012 and Sep-2012 bills

. Month My Local A2M usages Charged @ 0.50paisa Discount given Extra Charged

1. Sep- 2012 258 pulses Rs. 129 Rs. 78.00 Rs. 51
2. Oct-2012 344 pulses Rs. 172 Rs. 76.90 RS. 95.10

Total Extra Charged in two months (RS. 51+95.10) = Rs. 147 + Service Tax Extra

Enclosed herewith: i) Copy of My OCt-2012 & Sep-2012 mobile bill
ii) Copy of Plan offered to me

The reply of Airtel as follows:


"As per your telephonic conversation with Mr. Jitender Jayant, we would like to inform you that post receiving your compliant we have verified our records and found that the free plan ¿Discount 400 Minutes (Local M2M)¿ was activated on your above mentioned airtel mobile number on 25 February 2012.Moreover, we have validated our records and found that you are getting proper discount as per the plan."

Please help me in this matter
Your regular viewer of CNBC Pehredar

AMIT ARORA
[protected]