[Resolved]  Airtel Mobile Number — Airtel most expensive gprs

Address:

Delhi

Respected Sir/Madam,
I am using a mobile no. [protected] from Bharti Airtel. I got my bill amount for the month of April 2012 as Rs. 1775 which is far more than my average monthly usage of around Rs. 400 because Airtel claims that I had made a gprs usage of Rs. 1200 on 12th April 2012 it does not specify how many MBs (may be 300-400) I have used in that one hour o[censored]sage. I beg to make them remember that they offer 1024 MBs for Rs. 99 on Gprs plans. But how could they charge me Rs. 1200 for 300-400 MB. I know they will argue that you have not opted for any Gprs plans so we would charge you according to the normal rate of gprs usage but isn’t that wrong on the part of SUPREMELY POWERED BHARTI AIRTEL when they know that according to plans that much o[censored]sage should be charged to around Rs. 50 but if you have not opted for gprs plan that does not mean they can charge Rs 1200 instead of Rs. 50. If I would have opted for gprs plan my gprs usage would have at most cost me Rs. 100 but if I forgot to opt or didn’t know the normal gprs usage charges I would be charged Rs. 1200 intead of Rs. 100. Today in many places in cities like Delhi internet is offered free in the same time the SUPREMELY POWERED BHARTI AIRTEL is charging Rs. 1200 for a few hours o[censored]sage or downloading. It is not that people at Airtel do not know this fact that gprs or internet usage is not that much expensive but who can stop them from charging their customers they have been given 2G license so where would the customer go he would have to pay whatever they ask for. Goodness gracious I had not used gprs for the whole month otherwise I would have needed to sell my house to pay that bill. I have not even used this internet for any purpose which could be specified from the usage of the internet I had just put my Sim card into my husband’s phone for that time which had some virus problem then also the usage would not be more than 300 MB.
Shouldn’t there be any limit to what these people charge when the normal charges are Rs. 100 for whole month how can they can charge Rs. 1200 for one day or much less usage. Today almost everyone makes use of internet and most people know the technical terms nowhere in the world charge is Rs. 1200 for 300 MB it would be around Rs. 50 even from Airtel gprs plans if they want to cheat people they can but take 10 times if I forgot to opt for gprs plan that is Rs. 500 but why so expensive Rs. 1200. I am not the first one to be cheated like this but their would be many people but not everybody has the time to write about wrong doings of these people. I had even made a complaint to TRAI regarding this bill but people from Airtel called me to tell that they have had a talk with people from TRAI and your Gprs billing usage is correct according to the people from Trai they insist that 300 MB should cost you Rs. 1200 and it does not matter if you had incidentally used internet or not which means internet is a very expensive thing and should be restricted to the rich people like AIRTEL and poor people like me who find Rs. 1200 per hour expensive should stay away from it.
Lastly I most respectfully ask you for a favour that internet should be not be switched on any postpaid mobile number without the permission of the user to do so by the service provider like AIRTEL so that more people do not suffer and there should be a upper limit of charge for the internet usage as normally unlimited usage of net on the laptop with data card which has mobility is around Rs. 800 for whole month.
Please give some thought.
Thanks For Reading
Kavita Chaudhary
C/o Rahul Nagar,
H.No. 195, Village Khichripur,
Delhi -91