[Resolved]  Airtel Mobile Postpaid — CHeating by AIRTEL

Address:

Mumbai Suburban, Maharashtra

For the past 3 months I am fighting with AIRTEL for charging me by cheating for internet usage. Below is the mail trail to AIRTEL. Their executive has made a mistake in entering the scheme for internet usage for which AIRTEL is billing me. When i pointed it out the first time, AIRTEL reversed the charges accepting the fact the scheme was indeed in force. But the next time ie now, AIRTEL has first refused to accept its executives mistake (I have given transaction ID, executive name and time of conversation and sate details) and moreover barred my outgoing in an effort to arm-twist me into paying their cheating charges. I REFUSE. can any one help???

Corruption and "dadagiri" we Indians have to face every day in our lives.......

How many unsuspecting customers are fleeced by AIRTEL every day this way?


[protected]Original Message[protected]
From: soumo.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 27/08/2011 01:09:54 PM
Subject: Re: REGARDING YOUR AIRTEL MOBILE NUMBER-[protected] [|BAL|Qrc[protected]|]

This is the last I heard from you guys...no reply after Aug 5th - today is 26th
....20 days o[censored]ter silence.

Have my case been resolved or is Airtel adamant and proud of its corrupt
practices of fleecing the customer.

Need to resolve this matter at the earliest as I am, UNLIKE AIRTEL, an honest
person and wish to pay my HONEST dues on time.


On Sat, Aug 6, 2011 at 11:19 AM, Soumo Chatterjee
wrote:
As per your suggestion, I have been writing for assistance for the past month
or so...but in vain. Though you claim o assist me, there has been no assistance
at all, only adamant blatant disservice bordering on fleecing the customer.

do I have to reiterate my position again - I will not agree to pay for the
mistake of airtel regarding the internet usage amount charged for 5th June as I
had clearly and repeatedly instructed in all my conversations with airtel that
the Rs.98/- plan be activated and Kept activated at all times, why should i pay
for the FOC gprs charges in such a case.

please note and take cognizance of the customer's complaint and your human
error or your system error - which ever it may be.



On Fri, Aug 5, 2011 at 12:48 PM, <[protected]@in.airtel.com>wrote:


Dear Customer,

Ref: Email dated[protected], mentioning your concern about gprs charges levied
on bill dated[protected] for your Airtel Mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that, you have activated GPRS FOC @ 30p / 20Kb on
[protected], the same was deactivated on[protected] and you have activated 2 GB
GPRS Free @20KB/30Ps on the same date[protected].

We wish to inform you that, on the particalar date[protected] you have been
charged according to the plan GPRS FOC @ 30p / 20Kb.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.



Yours Sincerely,
RENJITH R
Customer Care
Bharti Airtel Limited



[protected]Original Message[protected]
From: soumo.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc: [protected]@airtel.in
Sent: 04/08/2011 06:04:43 PM
Subject: Re: Regarding Your Airtel Mobile Number-[protected]

I have again rechecked my previous bill. The ridiculous and unacceptable
charges for internet usage is for the period - one day only - 5th June.

And that is exactly why i am disputing the charges as my scheme for 98/- GPRS
was SUPPOSED to be active all the while - who has authorized for the pack to be
deactivated? why was the pack deactivated? I am 100% sure that i had on NO
OCCASION deactivated the pack, it is a blatant mistake from some Airtel
operation guy - why am i to pay for your careless attitudes and apathy? If you
have made a mistake from your end - accept it and reverse the charges
immediately.

There is no point in pushing me any further to pay for the mistake your team
has committed.

Hope this is amply clear to you.

Guess someone authoritative and honest person in Airtel need to intervene and
resol



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[Available] Soumo Chatterjee to airtelpresence, airtelpresence, sbm, 121

show details Aug 31 (7 days ago)

What you are refusing to accept is that I am not BEGGING for these piecemeal discounts..its not the money that matters - I refuse to accept to be cheated! Your discount of 164/- earlier and 250/- now is of no meaning to me, rather its an insult and I see it as a tactic to digress from the main topic of dispute.

As stated in your reply, GPRS FOC @ 30p / 20Kb has been charged on he 5th June wherein 2 GB GPRS Free was activated earlier and was to be in CONTINUOUS FORCE.

MY question is - WHO DEACTIVATED THIS SCHEME without my consent???
WHY SHOULD I PAY FOR THE MISCHIEF / ERROR OF AN AIRTEL EMPLOYEE wh disconnects and reactivatess my account.

Moreover, what you guys are typing or doing at the isolated call centres is not known to me - the customer. How can I be charged and expected to pay you with the outcome of such an event???

Any such changes which wil effect the billing or service of a custometr MUST ONLY BE ACCEPTED on SMS or written email. I and led to distrust your call centre execs who seem to be dishonest and scheming and hence REFUSE to pay for the error on your part.

PERIOD.
--
Soumo Chatterjee
Mumbai
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[Available] Soumo Chatterjee to 121, airtelpresence, airtelpresence, sbm

show details Sep 6 (1 day ago)

Dear Airtel,

After much persuation over the phone ( through 888 at your airtel Realtion centre at Vashi) I have got the details of what was supposed to be YOUR JOB - found the culprit for my dispute.

Interaction No[protected], exec Ganesh Ashok on 27th April 2011 at 5.44 pm. On this occassion I has specifically asked for the 98/- scheme to be activated but the at AIRTEL had activated the 0 rental scheme. Or maybe he is so instructed by Airtel bosses to increase billing o[censored]nsuspecting customers........

Nevertheless, I was billed for Rs.962.70 in my bill dated 03-Jun-2011. This bill reached me on the email on 6th June-2011. when I had raised a dispute on this amount, a cancellation of the charges was promptly done. On this occasion also, I had demanded that the 98/- scheme remain activated, which is shown in YOUR RECORDS as being activated fromthat day onwards.

However on June 5th I was again charged for the internet usage under 0 rental scheme. When I again raised the dispute, i was offered discounts of 164/- and then 250/- to pacify the irate customer.

Further, in a show of complete insensitivity and utter arm-twisting attitude, my outgoing has been barred. What prompt your guys at AIRTEL to think that you can very well cheat a customer and then force him to pay the unreasonable amount as per your whims and fancies???

In my 4 years with Airtel al my bills are paid well before the due date. Now this unresolved dispute is a very annoying experience. either i get a justified resolution immediately, or I am seriously considering porting the number to another - more sane - operator.Currently I have discontinued the internet 98/- package yesterday through an SMS.

Your early decision is awaited.

Soumo Chatterjee
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Soumo Chatterjee
Mumbai
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[Available] Soumo Chatterjee to 121, airtelpresence, airtelpresence, sbm

show details 10:45 AM (3 minutes ago)

its now 2 days from my last complain............ while i am assured of an reply withing 24 hrs - this time airtel is conspicuously quite....

ALSO - how can you stop my outgoing while a bill is in dispute???? and not resolved by your team? Second, how can the case be CLOSED by your executive while I am still writing to you abt the same complaint. Can you guys just act on your fanciful whims and harass the customer? Do you people really think that we will not take this matter to law and consumer courts due to your arrogant behaviour?

have some common sense to resolve the mater when its clear that its your executives fault. Take whatever action against the error, why should the customer suffer?

This customer REFUSES to be cheated by your system. And I will also discontinue your services. Moreover this case will be taken to the PRESS also with a record of all these email and telephonic conversations as evidence.

Please note you have only 48 hrs to redeem your respect.
- Show quoted text -
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Soumo Chatterjee
Mumbai