[Resolved] Airtel Mobile - Prepaid — Non-disclosure of key conditions - Lack of ethics | |||
I recharged my phone with Rs. 36/- recharge option which was intimated to me via an sms from the service provider which said that I would be able to send local and national messages at 1 paise per sms for a period of 45 days. I got the same recharge done from an E-recharge service providing retailer. Soon I realized that I was being charged 9 paise for some messages. On contacting the customer care executives, I was informed that the offer is applicable for only messages sent to Airtel customers and that messages going to mobile phones with a different service provider would be charged at 9 paisa per sms. Since there was no disclosure about the conditions applicable to this offer either in the message sent to me by the service provider nor in the rate cards available with the E-recharge service providing retailer nor is any information available on the website of my service provider, I requested the customer care executive to deactivate this offer and return the amount charged. To my utter surprise, I was replied that there is a basic condition for any recharge option that they can be changed at any moment without any intimation to the customer and when a second request was made to the customer care executive, she asked if she could help me out for any other thing and then disconnected the call. [Request reference number being CBDVS[protected]] This is something that is not expected from a service provider like Airtel which happens to be India's most preferred mobile service provider known for the quality of its premium services. The response given by the customer care executive was barely less than rude and a retail prepaid customer like me and the millions of people like me have no other option but to bear the brunt of the hidden conditions kept by the mobile service providers. The number on which I recharged this amount is +[protected]. I would be glad if this message reaches the management of Airtel so that they maintain the ethical standards in doing their business. I understand that we all do business for money but it is not acceptable if it is to be done by duping the customers. Regards, Ankit Jain Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Airtel Customer Service Team,
My name is Khushbu Fuladi, living in Pune from last 2 yrs. I want to lodge a complaint against the Marketing Team of Airtel. Today 29 th Dec 09 at 10 Am I called Customer Care of Airtel by dialing 121, I lodge a complaint regarding sudden deduction in my balance due to subscription of Airtel Radio Service. I never want this subscription, in the sake of my money I called Customer Care Center. I talked with Ms.Ketana, one of the customer care executive, she told me that you dial the subscription number, that's why that scheme was activated, also she gave me request number for that, which is[protected]. But in the message i got my reference request number as [protected]. This shows the Airtel people dont know there work properly. But I never dialed that subscription number, as in i don't need that subscription, I have a proof for that also. These marketing guys deduct money from the customer's balance in sake to show increase in there targets only. But in between the customer's are suffering. We need to call the customer care all the time in between our busy work schedules. This is one of the kind of mental harassment for the customers. The marketing guys dare to do so just because of poor management, nothing else. Hope this will be sorted soon. Looking forward with Airtel.
Thanks,
Khushbu Fuladi
Human Resource Executive.
My name is Khushbu Fuladi, living in Pune from last 2 yrs. I want to lodge a complaint against the Marketing Team of Airtel. Today 29 th Dec 09 at 10 Am I called Customer Care of Airtel by dialing 121, I lodge a complaint regarding sudden deduction in my balance due to subscription of Airtel Radio Service. I never want this subscription, in the sake of my money I called Customer Care Center. I talked with Ms.Ketana, one of the customer care executive, she told me that you dial the subscription number, that's why that scheme was activated, also she gave me request number for that, which is[protected]. But in the message i got my reference request number as [protected]. This shows the Airtel people dont know there work properly. But I never dialed that subscription number, as in i don't need that subscription, I have a proof for that also. These marketing guys deduct money from the customer's balance in sake to show increase in there targets only. But in between the customer's are suffering. We need to call the customer care all the time in between our busy work schedules. This is one of the kind of mental harassment for the customers. The marketing guys dare to do so just because of poor management, nothing else. Hope this will be sorted soon. Looking forward with Airtel.
Thanks,
Khushbu Fuladi
Human Resource Executive.
Airtel — ethic less service
i have been a valid customer for Airtel for the past 4years and i have been paying the bill through ECS (direct debit) no one even ddares to do that with airtel.Though the bills are on higher side i never bothered. Recently Mobile number portability came (MPN) and i heve decided to move to bsnl, and i have applied for the same.All the process got completed and my mobile service changed to bsnl retaining the same number.Every thing was OK,i got a call from Airtel that final amount is not cleared stating that final payment was not debited from my A/C which iwas not aware. I paid the service and cleared the amount on 21 feb-2011 (due date 01-Mar-2011).But that ethic less person sent a message without my intimation to BSNL stating that i have not cleared the final payment ,Knowing that BSNL disconnected my service without intimation.And when i visited the concerned AIRTEL office they have simply denied that everything is clear from their side and they have given clearance.Whereas BSNL office members clearely showed us that they have sent msg on Mar-08, this indicates that AIRTEL is the best ethicless company and the cheating,fraud service provider.And he has done it intentionally with envy. I totally agree with this. I was told by the customer care executive in a similar case that the company has a basic condition that the plans and offers it is offering are subject to change without prior notice. This means that the company can show a lucrative offer on one day and the next day, say that the offer has expired and not give the benefits to its customers.
Serious actions needs to be taken.
Regards,
Shreya.
Serious actions needs to be taken.
Regards,
Shreya.
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Airtel Mobile - Prepaid — Unsolicited messages
Hi,I've a pre-paid mobile (of lifetime usage) of Airtel with no.:[protected].
1. I've been getting un-wanted SMSs, naughty jokes ,which started first with the message: you will be deducted Rs.10/week for jokes-a-day service, which was never subscribed by me.
2. Initial messages had contained a code for un-subscribing the service, which I promptly used. After
a break of 2 weeks these jokes started appearing again, without the option for unsubscribing.
3. On a particular week-end, another message proclaimed that I have been enrolled for 'audio movies'
broadcast; my immediate replies to that no. (54312), had an audacious prompt :' reply within 5 minutes'.
4. Airtel website gives me only local addresses, where one has to go there and complain.
5. Yesterday too a naughty,filthy joke appeared, without even the no. being sent.
6. I will switchover to another safe operator if this continues for another week.
7. Lifetime subscribers are being taken for a ride by Airtel.