[Resolved]  Airtel — Connection migration

Address:

SAS Nagar, Punjab

Hello,

This is regarding my Airtel landline#[protected]. I was using this number in Mohali- Punjab. I called up Airtel on 20th April to close my account as I was moving to Bangalore. I was told by the customer care rep that he was going to transfer my call to the Closure department. However I was transferred to the Retention department, where the representative gave me an option to migrate my plan and connection to Bangalore. I carried my equipments along with me to Bangalore. No one has ever contacted me till date regarding this. In fact I contacted Airtel when I reached Bangalore. Initially your phone IVR system won’t even recognize my number. Somehow I contacted an Airtel representative on the phone. He told me that he didn’t have access to my account details as I had reached Karnataka Airtel customer care. He told me to call on 0172 (STD code[protected]airtel number) to reach Punjab Customer care. Whenever when I dialed this number it always said “Number is invalid”. Finally today I called up Airtel again ([protected]) (Call timings: 1:11 AM - 1:18 AM, May 29, 2011). I Punched in my phone number with the STD code and AGAIN I reached Airtel customer care in KARNATAKA (So why did I punch in my STD code?). I spoke with Sadiq and got the same answer. NO ONE CAN HELP ME.

Now I am in a situation where I cannot contact the Punjab customer care and I am getting billed unnecessarily. I am extremely frustrated due to this reason. The support I am receiving from Airtel is pathetic. No one is in a position to help me. Airtel has FAILED its commitment of call back and FAILED OWNERSHIP. People just promise things and never get back. Is it the duty of customers to keep calling up to follow up on their issues or would Airtel ever call the customers back as promised to help/serve them?

I don’t even have a bit of faith left in Airtel that you guys will reply to this mail of mine or would contact me. I have been using Airtel since 2004 and have been a loyal customer. You people know very well how to loose your customers.

I don’t know what would be the next plan of action for me, however you have disappointed me to the core. Thanks for NOT providing me the support. Oh yes, by any chance, in case you decide to contact me, I can be reached on my number registered with you i.e.[protected] and also on my new Bangalore number which happens to be another AIRTEL[protected]. I don’t know how can you compensate for this whole pain and frustration I have gone through because of your internal processes and failure to follow up, but you must compensate for it.

Thanks and Regards

Amol