[Resolved]  Airtel — Airtel trying to cheat and make profit

Address:

Mumbai City, Maharashtra

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
Please file a complaint against Airtel Bharti Ltd. (Mumbai Circle) and send
me the form for dragging them to Honourable Consumer Court.

Below is the mails exchanged kwith Airtel, kindly
do the needful.
Rgrds
Maya ramanathan


[protected]-Original Message[protected]------
Subject: Re: MOBILE NO [protected] [|BAL|[protected]|[protected]|]
Date: 14/07/2010 01:53:22 PM
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Message body:
I am unable to understand how the number was deactivated
without being informed. I had network problem even when I
was in Coimbatore Tamil Nadu circle. When I visited Airtel office
there I was told it was roaming issue. After I returned to Mumbai
I had network and even Blackberry service was available.

After calling the Airtel customer care I was told that the number
was registered in Some Mr Ashish's name. I had given copy
of passport and photo of mine to the dealer in Nerul. When I
contacted the dealer he informed me that he had given my documents
only to the person who comes to collect. The mistake was done by
Airtel only. I think there should be a balance of Rs 700-800 in that.
How can you just forfeit that for no fault of mine. Due to sudden
deactivation of the number and blackberry I have gone through very
difficult time since I had given this number to many for my work.
I request you to give a proper solution or I will have no other alternative
left than to go to consumer court. It is not just matter of some money.
Service providers can not just take us for a ride causing inconvenience
to the customers.

Now I have taken another number [protected] in pune in Vikram Venu's
name on 12th July and trying to activate Blackberry but not able to do so.
When called customer care am told that it is still not registered in his name
and I have to visit Airtel gallery for the same. What is happening in Airtel?
Most of the galleries are closed down and we have to go far in search of gallery
and even we visit no proper response from them.

Rgrds
Maya Ramanathan






--- On Wed, 14/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, 14 July, 2010, 10:23 AM

Dear Maya Ramanathan,

Thank you for writing to Airtel.

With reference to your e-mail dated 14/07/2010, you have expressed concern
regarding deactivation of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated due
to negative verification on 08-JUL-2010.

Hence, we regret to inform that we are unable to refund the amount paid for
prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new
subscriber as per the process. Hence, we regret to inform you that you will not
be able to reactivate the same number. Further,accept our sincere apologies for
our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you
are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you
to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel
showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know
the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Sheeba R
Customer Care
Bharti Airtel Limited