[Resolved]  Airtel — Broadband connection, Overcharged

There's a person who says he is from Airtel walked into my house twice asking for money in cash or cheque for the bill amount I have already paid. When I call up the airtel customer care, they tell me its a fraud case and asked me not to reveal any information. The airtel customer care executive told me that if the bill amount has not been paid, I will get calls and smses asking to pay the outstanding amount and despite that if the bill is not paid, then the calls are barred.

I want to check with Airtel, if there's any such procedure of sending a person (who looks more like a hulligan and not an employee) talks in a threatening tone, shouts and asks for money which I am not even liable to pay.

Request you to help me with the same.

Airtel Broadband — AIRTEL OVERCHARGES & Threatens

We have subscribed for AIRTEL broadband services with static IP on our Landline subscriber No[protected] .

During April & May 2010 Airtel slapped an inflated bill of Rs.8000 +. We have demanded for details and TDR s provided ion which the time o[censored]tility is Midnight.

Since this service is used in an office works between 9.00 AM to 7.00 P.M we have demanded further details like

a) Mac ID of the ADSL modem.
b) Mac ID of the system ( computer)
c) In coming and out going port information. ( Available with NOC or Gate way)
d) Incoming and out going IP information.

The above requested details will prove the authenticity o[censored]tility. When the situation is at this stage Airtel has withdrawn the services for not paying the inflated bill causing difficulty for our day to day works.

We have requested Airtel to collect at the usual charges and extra amount charged will be paid once the usage is determined through the above requested information. We have also assured them payment when Airtel prove the utility by providing the above details.

For the past 8 moths we have been constantly following up with Airtel without any result. As the situation is not leading to any solution and Airtel denying to restore the service or provide the details requested we have issued them a notice stating that we will take the matter before a consumer forum and also demanded for return of our deposit with interest.

Airtel replied stating that it requires time and sent us mail in this regard. Mean while some one called us form Delhi stating that we are charged with contempt of court case in Delhi with a penalty of Rs.30000.00 and the file will be submitted with recovery suit if do not pay up in next one hour on[protected].

The concerning points playing against the consumer interest

a) Airtel like companies denying the user the information essential for determining the utility. They just send you TDR which will not give any detail except for the time and quantity for the user to relay on.
b) They can raise any bill and raise funds from public under ignorance and also threaten them with consequences of facing litigation at much higher cost than 6tegh bill.
c) Any single subscriber will not able to fight the case as he is facing a mammoth organization with all kinds of powers to ensure the voice raised against malpractices is curbed properly.

We are looking for guidance and support.

Thanks & Regards
Srinivas

Many telecom companies randomly over charges the subscribers to raise funds which the ignorant subscribers end up paying caring for cost of litigation and, service concern and time.

Th companies are choosing this method to generate funds with out any obligation.

Account number: [protected]
Land line No.[protected]

This is complaint against Airtel regarding the overcharging the above account number of broadband & Telephone service.
I charge my RBL Credit Card (3) Three times and I pay extra amount of Rs.2, 445/-
Please transfer all this amount in my RBL Account No. [protected].
As soon as possible.
Thanking you for your Co-Operation
Yours Truly
Mahmood Hussain
[protected]