| Address: | South Delhi, Delhi |
I have an airtel landline/dsl since 2005 but I have been having constant disturbance on my line. As these were not rectified, I bought an airtel sim card and gave as my verification details - a copy of my passport, my driving licence and airtel landline number. I also put an additional recharge of Rs 500. (mobile no [protected]) packed Nov 2011 - activated on 20.12.2011. Further, I got a verification call in which I verified all the details. A few days later, I found my number blocked and I was asked per mobile to verify my account, I did so but it was not actiivated. I called again and the lady started misbehaving and started asking me my 'marital details'. This is a sheer breech of privacy. Finally I got someone on the line who activated my calls.
Yesterday suddenly my sim was blocked saying that it could not be verified. This is all the more absurd as I had earlier received a payment alert from airtel regarding my landline/dsl though I had not registered my number. Subsequently Icalled the customercare for mobiles but 3 times the phone was put down on me.
Finally I called up several other numbers and got the following [protected] (nodal officer Vikrant Pandey. I spoke to a Mr Vijay who said the problem would be immediately rectified. He gave me a REF No: F[protected] and siad I should dial 46081111. I called there and gave them the Ref. They said they could do nothing and that I should call up yet another number [protected]. There I spoke to a Ms Nasim who said that the reason the verification had failed is that the number was to be in the name of a Sunita devi. Therefore I should resubmit my documents to the Relationship Centre and it would be immediately activated. I went to the Centre and the man started misbehaving and when I asked him for his name, he refused to give it. Furthermore he threatened me and told the others that they should make sure the problem was not rectified. He then said it was the fault of the dealer. I subsequently went to the dealer who showed and gave me back the form that had been filled in which clearly shows my name, my landline number and all my documents attested. No reason had been given by airtel as to why the papers were returned. This is pure cheating and a SCAM.
I am simply disgusted for I have been a client with Airtel since 2005. Each and every bill has been paid on time.
The landline and DSL service has completely deteriorated. The aspect of customercare constantly putting down the phone, giving me appointments on which their engineers will come is not met.
As a professional, I have lost work time.
As a professional woman, I have been abused and asked about my private life.
As an old customer, I have been treated as dirt.
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