[Resolved]  Airtel — Fake SMS

Address:

Nagpur, Maharashtra

Dear Sir,

I have attached herewith the sms received from airtel. and all the communication are mentioned below. please suggest me the airtel people are doing such types of games. and deduct the balance.

Regards,

Gopal









From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, August 26, 2011 2:19 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Gopal Dahat,

we understand from your previous e-mails, regarding the non receipt of recharge benefit for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding the non receipt of recharge benefit with the relevant team. For your reference, the Unique Service Request number is [protected]. Our team will be contacting you on or before 30/08/2011 with an update on the issue.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,
JAYAPRAKASHA A
Customer Care
Bharti Airtel Limited





[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 26/08/2011 12:33:35 PM
Subject: FW: [protected] [|BAL|Qrc[protected]|]

As discussed on telephone refer below details of recharge



Transaction ID :[protected]

Recharge date : 22/08/2011 time. 8.35p.m.








Regards,



Gopal Dahat


From: gopaldahat [mailto:[protected]@ergo.in]
Sent: Thursday, August 25, 2011 5:29 PM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,

Please refer my below mail . again same problem happen with me again I was received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20 talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days ) on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the balance was nil and you don’t give me additional Rs. 20. What is the meaning of this massage?

I request u please don’t play this types of fake games with me.




Regards,

Gopal Dahat
M.[protected]







From:gopaldahat [mailto:[protected]@ergo.in]
Sent: Friday, August 26, 2011 10:08 AM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]



Dear SANDEEP B.M,



I have attached herewith the massage received from Airtel. Please tell me the
meaning of this massage. For your kind information In this massage clearly
mentioned validity 20 days.



Please contact me.









Regards,


Gopal Dahat

[protected]









From:[protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, August 25, 2011 9:30 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Gopal Dahat,

Ref: Email dated 25/08/2011, regarding the non receipt of recharge benefit for
your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

As per the confirmation from the respective department, we would like to inform
you that as per our records on recharging with Rs. 20/- you will receive the
following benefits:

Rs.20/-
Talk time: Rs. 20/- in dedicated account 3
Validity: 1 day

Hence, as per our records you have already received the above benefits.

You may dial *121#( Toll free ) and check your balance / validity and other
account related information anytime.

Please dial 12131 (Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
SANDEEP B.M
Customer Care
Bharti Airtel Limited






[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 25/08/2011 05:32:40 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,



Please refer my below mail . again same problem happen with me again I was
received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20
talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days )
on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and
also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the
balance was nil and you don¿t give me additional Rs. 20. What is the meaning
of this massage?



I request u please don¿t play this types of fake games with me.









Regards,



Gopal Dahat


M.[protected]