[Resolved] Airtel — WRONGLY CHASING FOR THE UNKNOWN NUMBER BILL

sam_3143

Address:

Ghaziabad, Uttar Pradesh

Hi,

I was promised a cal back from the advisor who called me after discussing the matter with their senior but have not received any call. So If you want me to continue the service with Airtel will request you to call as promised and provide proper compensation as your advisor were not only rude but also abused me and used false and unsocial words.

SO please call me after discussing the matter with your concerned supervisor as I was chased for about Rs13000/- Will require a compensation of about 10% of the amount as I have been harassed a lot.

Thanks and Regards,
SARVESH MISHRA

[protected][protected][protected][protected]
From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Monday, August 08, 2011 1:03 PM
To: Mishra,S,Sarvesh,M7A511 C
Subject: Re: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Dear Mr. Mishra,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on the 02/08/2011, concern regarding outstanding amount message received on your airtel postpaid mobile number [protected].

We regret the delay in response to your mail.

We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

As per your telephonic conversation with the undersigned, we would like to inform you that current outstanding in your account is Rs. 184.01/- till 08/08/2011.

Further, reversal of Rs.85/- can be processed on your airtel account as a one time benefit. Please acknowledge the same so that the same can be processed.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards Rahul Bawa Appellate Office Bharti Airtel Limited

[protected]Original Message[protected]
From: sarvesh.[protected]@bt.com
To: [protected]@airtel.in
Cc:
Sent: 02/08/2011 01:48:33 PM
Subject: RE: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Hi,

It seems that you have not gone throgh the email completely,

Just the name is matching on it no other details, So its not mine.

Hope this will make things clear.

Thanks for Nothing.

From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Tuesday, August 02, 2011 9:05 AM
To: Mishra,S,Sarvesh,M7A511 C
Subject: Re: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Dear Mr. Mishra,

This has reference to your concern regarding outstanding amount message
received on your airtel postpaid mobile number [protected].

Thank you for writing to airtel and giving us an opportunity to assist you.

We regret the delay in response to your mail..

We would like to inform you that an amount of Rs. 13521 was pending to be paid
from the old account number[protected] with the mobile number [protected] on
your name. Hence, we request you to kindly make the payment at any nearest
airtel relationship centre to enjoy the uninterrupted services of airtel .

We hope that we have been able to assist you suitably.

Please feel free to speak to our call centre executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com. You can get in touch
with the Nodal Officer with your earlier request or complaint number if it is
still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Warm Regards Shalini Sharma Appellate Office Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

[protected]Original Message[protected]
From: sarvesh.[protected]@bt.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 25/07/2011 05:29:19 PM
Subject: USELESS SERVICE - [protected]

Hi,

THis is to bring to your kind notice that how customers of AIRTEL is treated by
advisor and the seniour of the call centre enployees sitting at 198 and the
back office team who are responsible for shorting out the problem for the
customer.

This is in respect to a recent Airtel Postpaid number that I have applied for
which is [protected].
I got a message on the number stating that thier is a due amt of RS13521/- for
some unknown number [protected] which I dont have clue about.
I ignored the message thinking this might be a message send in error.
Their after I received 2 calls from some one from AIRTEL chasing the amt.
I called Airtel on 1 July and had words with one of the advisor who confirme
that the 2 numbers no where asociated as the Date of Birth and Address totally
mismatch and co-incedently the name is matching only. He loged a complain with
ref number 38254133.
Since the number was barred and I wanted it to be unbarred I call again on 2
July and talked to NITIN on 121 who searched all the details and confirmed the
same and promised to put a proper notes as well. But Nothing was done

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54512 Airtel Reviews

Comments

Mrs & Mr.S. Lynel

from Thiruvananthapuram, Kerala

Airtel Mobile Service — Receiving Unsocial Message

I am aged 45 and in my mobile frequent messages are coming as
" for GIRLFRIENDS AND BOY FRIENDS CALL543216".

I wanted to inform them to stop sending such messages and hence I called in this number ... and there were only recorded messages coming and I disconnected... The next message was a thanks message in using this service and it was charged Rs. 25/-..

This is really cheating and this type of messages can put the youth who are studying in colleges in a embrassing situation...

More over this is not our culture...

Hence I request AIRTEL to stop this "MAMA BUSINESS"... LET AIRTEL keep their diginity and please stop brokerage on GIRL FRIENDS AND BOYFRIENDS...

Regards

S. LYNEL
Retd. Naval Officer
tel. [protected]

balgar singh

from Mumbai, Maharashtra

respected sir,
i want to inform u that, one o[censored]r customer having phone no. [protected] ( jammu and kashmir) is misbehaving by calling me at late hours and by sending unsocial sms, , i want that u warned him otherwise i will complain to the police, that would be worst for ur customer and ur company also, i am expecting a good response from ur side.
thanks

sam_3143

Airtel — SERIOUS COMPLAINT ABOUT AIRTEL - 9560623777

Subject: SERIOUR COMPLAIN ABOUT AIRTEL - [protected]

Hi,

This is a Complain that is even not been able to resolved by Nodal Officer and neither they have curtesy to send a Information that they are working on it.

This is to bring to your kind notice that how customers of AIRTEL is treated by
advisor and the seniour of the call centre enployees sitting at 198 and the
back office team who are responsible for shorting out the problem for the
customer.

This is in respect to a recent Airtel Postpaid number that I have applied for
which is [protected].
I got a message on the number stating that thier is a due amt of RS13521/- for
some unknown number [protected] which I dont have clue about.
I ignored the message thinking this might be a message send in error.
Their after I received 2 calls from some one from AIRTEL chasing the amt.
I called Airtel on 1 July and had words with one of the advisor who confirme
that the 2 numbers no where asociated as the Date of Birth and Address totally
mismatch and co-incedently the name is matching only. He loged a complain with
ref number 38254133.
Since the number was barred and I wanted it to be unbarred I call again on 2
July and talked to NITIN on 121 who searched all the details and confirmed the
same and promised to put a proper notes as well which he didnot and loged a
complain against ref number 38271449 and also unbarred the number.

Now from here the game starts:

On 3 July I got a call from MR BRIJ PANDEY with ref to the 1st complain
38254133 who was very irate and was abusive as well and he adamantly said no
not said ordered that this is your due amt and you have to pay any how,
hearing this tone I requested to transfer the call a supervisor for which I was
ordered that they donot have any senior and he is the most senior person over
their. I got frustrated as he was geting adamant and rude and then he promtly
said that he is going to disconnect the call and I have to pay as he is
ordering for the same.
Their after MR BRIG PANDEY made a call from his mobile number [protected] and
went abusive with all MC and BC words saying me a begger.

Their after I called 198 and logged a complain about the same and my cal was
attended by Mr Pratik who was a floor supervisor who confirmed that I wouldnot
face any problem and he would make sure for the same as he has checked the
details and found that the 2 a/c are no where associate. He logged a complain
with a ref number 38290221.

Their after I called again as pratik provided me your number which was nopt
available on sundays, talked to MR RAKESH KUMAR who confirmed the same a
logged another complain for the mis behave and the confirmed that every thing
would get sorted soon. He assuered me as well that no problem would occur any
more.

Now, I received a call again from MR AURANGJEB who was working on th complain
of 2 july ref number 38271449 and confirmed that the 2 number are no where
associated and compensated with RS100/-. He assured me as well that I would no
fuher face any problem.

On 4 July I left early for my office, when I tried to contact that number which
was with my wife I was not able to contact.

Called 198 no proper responce call got transferd from 1 person to other till
the floor manager Jafar who was also of no use.

I HAVE MAXIMUM CALLS RECORDED WITH ME AS WELL.

If you can do some thing please do that else Its your wish.

I had a good image for AIRTEL which is no more as the agent are not tranined
and they donot know any thing.

Thanks And Regards,

SARVESH MISHRA

Contact Number : [protected]

sam_3143

AIRTEL IS A COMPANY, AIRTEL NODAL OFFICER AND APPELLETE ARE OF NO USE.

WE CAN EXPECT EVEN MORE WORST SERVICE THAN THIS.

sam_3143

Their was no contact made, an agent from your end called and promised to call back after discussing the matter with their superiors but never did, so AIRTEL IS and All the officers of AIRTEL wil never be able to sort the probelm, The advisor are adamant and rude and they use false languages and abuse the customer by all means. One of the example is MR BRIG PANDEY who caled me from his personal mobile and abused me and used all sorts of the false and unsocial words. This is what AIRTEL can provide.

TO ALL I WILL SUGGEST BETTER TO USE VODAPHONE Against AIRTEL as their network and and customer service is best as per my experience of last 2 Years.

Thanks and Hope Again I will be mislead by AIRTEL ADVISORS.

Thanks for Nothing.