Airtel - New Connection
harrypoe1 on Jun 17, 2012
Bought 2 new connections from IP Infocomm vide receipt number 28685- was promised that the post paid connections will become live in 24 hours - it has been 4 days and no word from the service provider- my only regret is that I trusted that AIRTEL would have some sort of decorum/ code of ethics in place - none exist - Airtel us a shitty company represented by nincompoops- Top to the bottom.
I can write a 10 page story of what I have undergone in the last 3 days - but that is not going to change the situation on the ground.
My only advice is to all consumers - Rs. 600 that I paid for getting the two connection does not matter - I gave my passport copy as address and verification doc, the stress and abuse I got from Airtel representatives - Invaluable !!!
Please avoid the following or associated company - IP Infocomm - all telemarketing calls from the so called Airtel Telemarketeers... these are cheap BPO's trying to make a fast buck... with little care about the customer- Airtel is least bothered.
Avoid the following numbers - 9910031004, 9818225063, 9818225176, 9910009905, 0120 3390127 and atleast 20 more...
I received atleast 20 calls on friday for verification and confirmation of my home address - despite my explaining to each and every idiot who called from Airtel - that the address on my passport is correct - the address given on the application form is correct ... instead of a person coming fro verification- I would end up receiving a call again.
They want payment in cash and if you ask for cancelling the order - the AIRTEL POLICY is that my 600 rupees will come back to me after 45 days and to get them I will have to travel 96 kms *2 = 192 kms - going and coming- twice - once to give the application for refund from Greater Noida to Noida and then to collect my refund. KUDOS AIRTEL.
The call center compliant - will get me a response in 7 days - the Nodal office will take 45 days to respond- "NOT SOLVE MY COMPLIANT" - 45 days to respond.
I guess someone needs to understand that all I asked for was a mobile connection. All docs submitted and payment made in cash- however what I could clearly hear was people laughing at the other end of the call at my pligght.
AIRTEL the 100% perfect company. CHEERS !!!
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Airtel Customer Care Toll Free Number: 1800-103-XXXX
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078Additional contact available
Airtel - excess deduction of Rs,249/- as monthly GPRS rental from my prepaid account. Mob No.9955343727
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