Airtel — No installation happened

Address:

SAS Nagar, Punjab

Hello sir,
Eventhough i refrained myself a lot for writing this email, but i m really very shocked and disappointed by seeing how sales guys are cheating the end customer like us.
i called up at customer care for addon dth connection on 8th july 2012, i talked with guy called mohd sameer, and i did a payment then and there at same time via credit card, he told me that installation will be done in 24 or 48 hrs max as per sla.
First of all i didnt got installation till date and i called everyday at customer care to followup politely and they always gave me false promises and this guy sameer is never ready to speak back to me as he knows he is cheating and not giving me exact status.
i also working as senior position with mnc, there are times when situation is out of control but atleast these guys should make us aware about exact scenario rather that making fake promises.
you can see all my details in system by my mobile number :[protected].
customer id no:- [protected]
sorabh kalra.